earthegy's Shop Policies
Earthegy's highest priority is to provide unique quality products and excellent personal service. I am looking to build life-long relationships with my customers, and hope that you will be one of them. Please let me know if there's anything I can do to improve my service.
earthegy accepts payments by paypal or direct checkout. Shipments are packed and shipped within one business day, usually less.
If you live in Virginia 5.3% sales tax will be added to your order at checkout.
earthegy ships with USPS. When your package goes out, you will be emailed the tracking number or customs number. There is no charge for domestic 1st class shipping and upgrades are available upon checkout.
For international shipments, earthegy uses International USPS First Class without tracking, but you will be sent the customs number, which may or may not be scanned while traveling through other countries. Customs fees or import taxes are the responsibility of the buyer. Please allow a minimum of 2-4 weeks for international orders. International orders can take up to 8 weeks to arrive if an item is stopped in customs.
Refunds and Exchanges
Returns are accepted within 45 days of purchase. Please contact me at earthegy [!at] gmail.com for the return mailing address. Refunds will be processed as soon as the item is received back here it its original condition. Shipping charges are not refundable, and return shipping costs are the responsibility of the buyer.
Clearance items are final sales are not returnable.
Additional Policies and FAQs
Invoice and pricing information will not be included in your package unless you specifically request it.
I am no longer able to take custom work.
PO Box 104
Kents Store, VA 23084
earthegy [!at] gmail.com
Last Updated October 5, 2014