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Shop policies

Last updated on February 21, 2011
Thank you for stopping by EarthSparks Design! I am really excited about setting up my shop on ETSY. All of my jewelry is handcrafted by me and I hope you will find something here that will give you the same kind of lift that I have had designing it and featuring it in my photos.
As I reviewed other policies from other shops, there seemed to be some concern about how colors can be reflected differently on buyer's monitors. I have tried to take my photos in a way that the colors are a true representation of the piece. However, you will notice that the colors are somewhat different even when I have posted a group of photos for one item. I have noticed that if I shoot the piece outside, it will be 'more alive' and slightly different than in my light box inside my studio.When you wear the jewelry, the colors will reflect differently as well, based on the lighting. It's the same way when you are looking at paint chips at the paint store, with the color changing based on whether you are viewing a chip in natural light vs. artificial light.
At any rate, if you are unsure, contact me ( I believe 'convo me' is the term---I'm learning) and I will answer any questions about the colors in a piece---or anything else for that matter. I want you, the buyer, to have confidence that you are getting what you see in the photo.
In addition, since my designs use natural gemstones and other natural items, there may be some variation in stones being used in your piece. For the record, I would never disrespect you or the piece I am handcrafting, by not making sure that the results are a beautiful, artful piece in which I can feel good about sending out of my shop to you.
Also, if you need your purchase to be gift-wrapped, just let me know and I will glad to offer that service.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Money Order
  • Check
Returns and exchanges
I want you to be happy with your purchase! If you're not satisfied in any way, contact me within 48 hours of receiving your package and I'll do my very best to address the situation. In the case of a return, the purchase price minus shipping costs will be refunded via the original method of payment.
It's important that we keep the lines of communication open. My desire is that your shopping experience at EarthSparks Design will result in a good and positive experience for both of us.
I prefer Paypal for purchases. Please make payment within three days of purchase; after three days, the item will be re-listed for sale. If you need more time, please contact me via e-mail or convo and you can let me know what you have in mind. I will also accept cashier checks and personal checks as well, but will not be shipping until those payments have cleared the bank. If this is the form of payment you use, please send your payment in the mail within 24 hours of making your purchase and be aware that it will, therefore, add to the time it takes your jewelry to reach you.
I ship using First Class Mail for shipments less than 13 ounces and USPS Priority Mail for multiple purchases that would jointly weigh more than 13 ounces. I ship within two business days of payment, though usually within the first 24 hours. If you prefer a different shipping method or insurance, or if you're in a time crunch and need to upgrade your shipping, just contact me; the added expense will be your responsibility. Please make sure to let me know what address to send your order to; if an address is not specified, or the address listed with Etsy does not match the Paypal address, I will ship to the address listed with Paypal.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Additional policies and FAQs
Custom order requests are welcome! I will try to accommodate your requests, if possible. Convo or email me with your request and I'll get right back to you!

My desire is that any interaction will be a good and positive experience for both of us.