EarthSun

Handmade Designer Online Jewelry Store

0 Sales On Etsy since 2010

EarthSun

Handmade Designer Online Jewelry Store

0 Sales

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EarthSun

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EarthSun

Shop policies

Last updated on March 14, 2011
Welcome to Earth Sun and thank you for visiting!

Please read our entire shop policies and enjoy the best customer service we can give.

Your satisfaction is our main concern and we will do our very best to give you an amazing experience.

Thanks!

Accepted payment methods

  • Money Order
  • Check
  • Other Method
Returns and exchanges
Your satisfaction is the most important thing for us!

CONTACT US IF UNSATISFIED:

Please contact us immediately if you are unsatisfied with your order for any reason and we will be more then happy to work with you to resolve any concerns.

WARRANTY:

We want you to be 100% happy with your purchase.

If for some reason there is a problem, and is due to a quality issue of our workmanship or materials, we will do all that is needed to restore the condition to perfection. Even for the shipping, we will tae care of everything in the case that it is our fault.

If the jewelry is damaged by some trauma, we will do our very best to repair it at very minimal cost to you (on time, materials and shipment).

If there is an issue, just contact us and we will treat the situation with great care!


EXCHANGE OR REFUND:

If you wish to make a return for exchange or refund please return the item to us within 10 days of delivery.

Should you wish to make a return, PLEASE CONTACT US FIRST so that we may give you the address to which you will send the package.

All jewelry that is returned must be unworn (of course you can try it on but not wear it like if you would keep it) and also it must be in saleable condition.

If you want a refund:
Refunds will be processed within 5 business days after we receive the returned item.

If you wish to exchange:

1- If it is because you have changed your mind, taste of idea, you will have to send the itm to us and pay the shipping to return the new item to you.

2- If it is because of a problem that is our responsibility we will honor our warranty like explained before. And this is to restore everything to perfection.


RETURN EXCEPTIONS:

We do not accept returns on custom orders, they are final sales.


PACKAGE LOSS:

If you don't receive your package, please contact us (BEEFORE Leaving a Feedback), we are here to serve you the best we can.
Payment
PAYMENT DEADLINE:

We ask for immediate payment.

If you need to make other arrangements please contact us!

ITEM NOT PAID IN FULL:

If an item is purchased but not paid in full, we will make every effort to contact the buyer but we reserve the right to cancel the sale and re-list the item in our shop at any time.

PAYMENT METHODS:

1- PAYPAL

The Most Easy and Secure Way to pay!

You do not need a PayPal account to use the system to pay with a credit card...just follow the steps through Esty Checkout to the Paypal link to complete your purchase.

HELPFUL CHECKOUT INFORMATION:

Can be found at : http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/


HELP INFORMATION TO BUY ON ETSY:

Can be found at : http://help.etsy.com/app/answers/detail/a_id/245/c/7/r_id/162


** Please contact us if you have any problems...We're happy to help you! **


RECEIPT:

The confirmation Etsy gives you after buying is your receipt, please save it.


ORDER CONFIRMATION:

After your purchase, we will contact you via Etsy Convo within 24 hours to confirm we have received your order and provide you with the shipping date.
Shipping
PACKAGING:

JEWELRY:

Jewelry are placed in a 100% recycled hand decorated jewelry box, then we wrap some bubbles around it and then place it inside a protective bubblewrap envelope to ensure safe delivery.


WHEN DO WE SHIP:

We ship within 3 business days of receiving payment.


SHIPPING COST:

Its always FREE!
Unless you want to upgrade for faster dilivery.


SHIPPING METHOD:

Through Canada Post.


FREE SHIPPING :

USA (without Alaska and Hawaii):
4 to 10 business days with insurance.

CANADA :
(Xpresspost with insurance and tracking number.)
1 to 2 business days Major Urban Centres
1 to 3 business days Non-major Urban Centres
1 to 7 business days Nortern Regions and Remote Centres

INTERNATIONAL :
6 to 10 business days with insurance.


UPGRADES:

If you want your package faster then what is available above, please contact us and we will give you the information on what could be possible. Please provide your adress and the time you would like it to take to come to you.

And please note that faster shipping can be way more expensive. It turns around 40-70$ for regions in North America, around 80$ for Europe and around 90-100$ for the rest of the world. If you were thinking of much lower prices, then its not worth it to verify.


CUSTOMS:

Customers are responsible for any customs or duty fees that are incurred but since we work with Canada Post, they already have there arrangements so its not supposed that you would have fees for that. If we would work with Fed Ex for exemple, then you would have customs to pay.
Additional policies and FAQs
Thanks so much for taking the time to read all this.

We hope you enjoy a look around and visit often! We really hope to have the chance to meet your needs and to create a friendly relationship with you!

QUESTIONS OR COMMENTS:

If you have any questions, comments or ideas please do not hesitate to contact us! We are extremely convo friendly!

YOU LIKE OUR SHOP ?

Please ''Heart your Faves'' by adding Items to your Favorites to let us know what we do best!

Please Add us to your Favorite Sellers!


FEEDBACKS ON ETSY:

If you make a purchase from our shop we will be glad to leave feedback for you!

If you are pleased with your item, we would appreciate you leaving feedback for us as well.

We will also add you Authomatically to our GiveAway’s list with 10 entries after seing your feedback!


CUSTOM ORDERS:

Custom orders are welcome!

Contact us and we’ll check if we can create what appeals to your heart.

Please check out our shop (and sold section) for items you may wish to have tweaked for you or if you have an idea for something special, we will be happy to make a piece for you if its possible.

Just contact us and we will check it out.

Custom orders require a non-refundable 50% deposit at the beginning and will only be completed and shipped after full payment is received.

Custom orders are Final Sale.

Please understand that custom work can take some time.

If its only a little tweeking of what we already offer in our shop, it can be fast.

But if it is a special demand, it can take a while depending on complexity when you figure in all the time spent conversing in emails, obtaining components, emailing during the actual creation process, and making the piece. We do not accept custom/special demand 'Rush' orders. Thanks for your understanding.


NOTE TO RE-SELLERS:

We welcome wholesale orders. We require a copy of your Sellers Permit and Tax Id. If you wish to sell our work in your on-line shop we ask that ‘’Earth Sun’’ be named somewhere in the piece’s description.


MATERIALS and QUALITY:

OUR METALS:

All the metals we use are Nickel and Lead Free.

OUR STONES:

We don’t use stones that are dyed, we use only natural or heated ones so you will not be deceived by color changing

OUR OTHER MATERIALS:

The other types of materials we use such as pearls, glass, mother of pearl, shells, etc, are always natural and non dyed.


ONLY HIGH QUALITY:

We always and only choose natural and high quality components to make sure your purchase will last a long time.

We work with strict methods that garanty solidity. Every piece that has for roll of holding something else, every clasps, extension chain and ear studs are entirely handmade by us using high quality tools, materials and original ancient working methods. You will not be deceived or disappointed, this is high quality professional artisan work.
IMPORTANCE OF ECOLOGY:
We do our best to recycle and find high quality materials to work with that encourages other artisans, sustainability , fair trade, ecology, peace, freedom and all about People and Mother Earth. Its SO important for us to care for People and for Mother Earth while creating and working, just like we care for our friends and customers. We are very happy to provide you a wonderfull opportunity to care through your acquiring of a treasure! Why beautiful treasures would hurt People and Mother Earth?....Its just non-sense!

DIMENSIONS:
We aim to represent our jewelry as accurately as possible. Measurements are given in the description and we photograph all pieces with a coin or human model to give a sense of scale. If you want a special size, just contact us and we will see what we can do.

MAILING LIST: Subscribe and get 5 entries to our Giveaways!
People who love what we do subscribe to our news letter/mailing list to stay in touch with us and you will authomatically get 5 entries to our Giveaways. You will also be informed of New Items, Specials, Gifts, Events, and more.
If you would like to be added to our contact list, please email us at: EarthSunList [!at] gmail.com with the subject "Subscribe Me!".
** We will NEVER lend, sell or do anything bizarre with your information: We will guard it with our life and commitment. **