ebitsupportltd

Introduction
At EB IT Support LTD, we are committed to protecting your privacy and ensuring your personal data is handled securely. This policy explains how we process the personal information you provide to us when placing an order through our Etsy shop.

Information We Collect
To fulfill your order, you authorize Etsy to provide us with certain information, including:

Your name

Your delivery/postal address

Your email address

Details of the items you are ordering (and any personalization details requested)

We do not have access to your payment information (such as credit card numbers), as this is handled securely by Etsy Payments.

Why We Need Your Information
We rely on a number of legal bases to collect, use, and share your information:

Contractual Necessity: We need this information to fulfill your order, settle disputes, or provide customer support.

Legal Compliance: We retain data as necessary to comply with legal and tax obligations, such as keeping records of sales for HMRC/tax purposes.

Consent: We will only use your data for marketing (e.g., newsletters) if you have provided explicit, affirmative consent.

Sharing and Third Parties
We share information with third parties only as necessary to provide our services:

Etsy: We share information with Etsy as necessary to provide our services and comply with our obligations under the Etsy Seller Policy.

Delivery Partners: We share your name and address with Royal Mail (or other couriers) solely to dispatch your order.

Service Providers: We may engage trusted third-party service providers (such as IT hosting or cloud accounting software) to perform functions necessary to our business, provided they handle data in accordance with GDPR standards.

Data Retention
We retain your personal information only for as long as necessary to provide our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations (e.g., keeping business records for tax/accounting purposes for the period required by UK law).

Your Rights
If you reside in certain territories, including the EU/UK, you have a number of rights in relation to your personal information:

Access: You have the right to access and receive a copy of the personal information we hold about you.

Change, Restrict, Delete: You may also have rights to change, restrict our use of, or delete your personal information (except where we are required to store it for legal reasons).

Object: You can object to our processing of some of your information based on our legitimate interests.

Complain: If you have concerns about our use of your information, you have the right to raise them with your local data protection authority.

Contact Us
For the purposes of EU data protection law, I, [Your Name/Business Owner], am the data controller of your personal information. If you have any questions or concerns, please contact us via Etsy Messages.

For our full privacy policy, including details on how we handle website-specific data, please visit: [https://eb-it.uk/privacy]