eclipse's Shop Policies
I accept paypal and credit card payments. Please pay immediately after checkout. If you don't have a paypal account, you can still pay with your credit card through paypal. You can pay through paypal WITHOUT signing up for a paypal account. If you don't know how to do this just send me an email or conversation and I'll walk you through it.
NOTE: California residents will have 8.25 % sales tax added when you go to paypal to make your payment.
I will only ship to your verified paypal mailing address unless you are a repeat customer and ask for an exception to ship to a different address. To expedite your order, please be sure that the shipping address you provide Etsy is the same address you have input into Paypal. You may have more than one address on your Paypal profile, and it is easy to add a second address to your paypal account for gift recipients, etc. If the shipping address you provided at checkout doesn't match your verified paypal shipping address, I will be contacting your paypal email to verify the correct shipping address. This is to protect you from fraud and unauthorized people using your paypal account.
I use some clean recycled packaging. This helps the planet as well as saves in shipping costs for the customer.
Refunds and Exchanges
I want you to be happy with your purchase. If you are unhappy for any reason with your purchase, please contact me first and I will try to resolve any issues. If it cannot be resolved, I will refund your full purchase price, not including shipping fees, upon return of the item. You MUST contact me within 7 (seven) days of receipt of your purchase and notify me of your intent to return your purchase. You have 10 days from the time you receive your purchase to return it to me. I will not accept returns after 10 days.
Please use delivery confirmation on all returns and provide the tracking number after mailing.
The returned item must be in the same condition it was received to receive a refund. Used, soiled or worn items can not be returned. Seasonal/Holiday merchandise is not returnable after that holiday has passed. (for example, a Halloween item is not returnable after Halloween)
All refunds are issued through PayPal.
Additional Policies and FAQs
Buyer is responsible for their country's customs/VAT fees or import duty taxes. The customs form will state the accurate value of the items purchased.
(note to other sellers- I don't mind if you copy or adapt my return and shipping policies. :) I've had a few requests and I don't mind at all, it's not like a poem or a painting.)
My other accounts are eekv2 and ecIipse
Last Updated April 30, 2015