eclu's Shop Policies
Hello! Welcome to eclu!
All of our products are constructed professionally one at a time in our studio with the highest quality textiels and materials.
We accept Paypal and Credit Card for all purchases.
Full payment due at time of order.
All eclu purchases in the US are shipped USPS priority mail. International orders are mailed first class unless otherwise agreed upon at time of purchase.
Tracking provided for all priority mail orders.
Tracking for international orders is optional and recommended.
Insurance upon request. We cannot be responsible for lost or stolen packages.
*We are not responsible for Customs Charges.
Refunds and Exchanges
All our bags are custom made to order just for you. We do not accept returns at this time. However, if you are not satisfied with your purchase, please contact us with your comments/questions that you may have, and we will happily review your request! Only merchandise returned in its original condition will be considered for exchange.
Our goal is to make sure you are thrilled with your experience at eclu.
Additional Policies and FAQs
Colors may vary from computer swatches. Please choose your colors carefully!
We happily provide swatches to help you in your design.
Last Updated July 17, 2014