Your order will have minimal packaging with no plastic. I use only rescued packing paper and hemp twine to wrap your items. The envelopes are from FSC certified paper. Some tape is used to affix the label for international orders and local orders include a stamp. Other than the stamp and the tape which cannot be avoided, the rest is completely compostable.

All orders are shipped using Canada Post. Tracking is not provided on orders unless the shipping was upgraded to include shipping at checkout.

Shipping times are on average estimated:

Canada: 3 - 8 business days
USA: 5 - 15 business days
International: I am sorry but due to the nature of international post, I cannot provide an accurate delivery time

A business day defined as a non-holiday Monday - Friday.

Please note: These are an estimate only. On occasion times may be more varied.

I am so sorry! I know how exciting it is to get packages in the mail.

*UPDATE* Due to Covid-19 there are many delays in the postal service. Thank you for your understanding.

It is possible that your items are still on their way. Please give it a few more days and then feel free to contact me.

If an incorrect address was provided then the package may (but not always) get sent back to me. I will ask you to verify your shipping address. In the event that it does get "returned to sender", it may take quite a while for the package to show up in my hands once again.

In this case, once I have the items, I can either refund you the amount of the items only, or resend it to the correct address. Shipping will be the responsibility of the buyer.

Yes! They sure can. Use confidently for spices, flours, sugar and more! I often use mine for baking soda.

Eco Joy Bags come in a variety of colours. One great tip is to purchase each different size in a different colour. That way you will know instantly which colour (size) bag will suit your needs.

Yes! If you would like to order a set of 3, but want 3 different colours simply order the set in the size you want and mention your colour preferences (per size if a small, medium, large set) in the "note to seller" section in your shopping cart.

A drawstring cannot full seal the opening of a bag, allowing for a lot of bulk foods to spill out. Most stores provide a tie of some sort for the dual purpose of an adequate closure as well as item identification. The absence of a drawstring allows the bag to be properly closed as well as still remaining as lightweight as possible.

You can use Eco Joy Bags at any place that you would normally used thin, plastic bags. Farmers markets, health food stores, large grocery chains, etc. If you are unsure if a particular place accepts zero-waste shopping alternatives, be sure to ask prior to using the bags. I have never had a problem, but every store is unique.

The free shipping will automatically credit on your order once the minimum for your region has been reached.

Minimums in this shop are set in Canadian dollars. If you find that your cart amount is over the minimum set and free shipping is not being applied, the exchange may not be enough to cover the minimum. Try adding an item or two to get the total over the minimum. You can also change the currency you view on Etsy to Canadian funds. This can be easily changed back once you have placed your order.

If you are having difficulties, please feel free to contact me and I can set you up with a custom listing for your free shipping if you qualify.

Eco Joy Bags are designed as a shopping bags rather than a storage bag. The idea is to have these bags always ready to go when grocery shopping. While there is no harm in storing dry goods in the bags, please understand that you store produce at your own risk. Fabric and moisture are not friends and as with any fabric there is a risk of mold if the conditions are right. Mold can be difficult to remove and will stain.