Accepted payment methods
Returns & exchanges
Payments can be made using Paypal or a credit card through Etsy. We also accept Etsy giftcards.
We accept 50% deposits for large wedding orders in advance. Deposits are NON REFUNDABLE, as the deposit allows us to order materials to complete your entire order. The final 50% payment must be made before your order is entirely created.
A deposit for custom samples must be made in advance unless we have the materials available in the studio. We previously created samples without prior payment but we are no longer able to do this, as some customers have spoiled this for the entire bunch!
Refunds will only be accepted if materials have not been purchased. Rush orders, including wedding orders less than 30 days out can not be refunded.
As of January 2013 all Florida orders will be charged 6% sales tax.
All orders are shipped with delivery confirmation tracking information. All supply orders are shipped first class mail when under 13 oz. All small custom orders such as single boutonnieres, small tea bag boxes (10 pieces), etc. are also shipped first class mail. All other custom orders are shipped priority mail unless noted otherwise. Please contact us for expedited shipping if needed. We will automatically add insurance to orders over $25
We will ship certain items anywhere in the world provided that the buyer pays for all shipping costs and insurance. Some items are restricted to the U.S. only, such as live moss terrariums. Normal processing time is always listed in our shop announcement section. Please be sure to check there for current estimates.
International orders are shipped first class mail and are not the responsibility of Eco-Lectic Events once the package leaves our studio. We will now include insurance with all international shipments. Please contact us for current rates.
Our current processing time is always posted in our shop announcement. Shipping times are included in almost all orders. Please contact us for more information if you need an item quicker. Wedding shipments will arrive at least two weeks prior to your event unless the order is a rush.
If you need your item(s) quicker please send us a message and we can easily accommodate you. A rush fee may be added for immediate custom order turn around time.
Additional policies and FAQs
We have access to bulk quantities of natural crafting and flower arranging materials. Please contact us for larger, discounted orders.
Looking for something but don't see it in our shop? Dried flowers? Ethically harvested shells and sea life? Vases and centerpiece items? Just ask, we may be able to get your exactly what you're looking for!
The majority of our products and supplies are natural and therefore can vary in size, color, and overall appearance. We cannot be held responsible for mother nature's little variations ;)
By making your purchase you are agreeing to all of Eco-Lectic Events' terms and shop policies.