edenbee

I want everyone to be happy with their purchase! However, due to the specialized handmade nature of my work, I am unable to accept returns for many of my items (though I am reasonable and understand that there can be exceptional circumstances). If you have concerns about the possibility of returning an item, please contact me for clarification before ordering.

Buyers are responsible for return shipping. Returns, when approved, must be intitiated within one week of receiving the item, and refunds will be issued once I receive the item in hand in its original condition. The original shipping price cannot be refunded as it is unretrievable from the postal service.

In the case of late mask arrivals, returns can be accepted if the following conditions are met:

The Xpress Post upgrade was purchased, and the mask was still delivered later than the deadline I was provided with.
The box is returned promptly, unopened.
The buyer is responsible for any return shipping.
The refund will only be issued once the mask is back in my hands, in its original unused condition.
A shipping refund applies only to the initial shipping, only if the package was sent Xpresspost, and only once I receive the refund from Canada Post, which can take several weeks.
Specific custom pieces may not be eligible for refund if I am unlikely to be able to sell them to another buyer.

Due to the expense and complicated logistics of shipping original works on canvas, they are final sale.

I accept payment through PayPal, credit card, or Etsy gift card.

If you make an accidental purchase, or change your mind before work has begun on a custom order, please message me immediately to cancel your order. I will issue a full refund provided I am contacted in a timely manner.

Shipping covers regular air shipping. This does not include a tracking number. Approximate time in transit, after an item ships, is one to three weeks to most destinations. If you would like your item sent to you by a faster method, and/or you would like to add tracking, please message me upon placing your order. I will charge the difference between regular air shipping and whatever is your preferred shipping method/speed.

I endeavor to keep my shipping charges as reasonable as possible. All items are shipped at approximate cost of postage (estimated based on previous shipments) and shipping materials.

**A note on international shipping: I do my best to ship to meet people's needs and deadlines. I will send packages expedited and express, if necessary, at the cost of the service requested. (See shipping policy above.)

However, ANYTHING can happen with shipping, even with the most reliable services. I ship from Canada, so items may be held up at the border, and unpredictable delays may happen. If an item misses the date it needs to arrive due to an unforeseen delay, this is unfortunately beyond my control. The earlier you order, the higher the likelihood that this can be avoided! I thank you for your understanding.**