EdenLuxeBridal

EDEN LUXE Bridal Couture Adornments & Accessories

Palm Beach, Florida · 3032 Sales

EdenLuxeBridal

EDEN LUXE Bridal Couture Adornments & Accessories

Palm Beach, Florida 3032 Sales On Etsy since 2012

5 out of 5 stars
(673)

Announcement   Welcome to EDEN LUXE Bridal - Purveyors of Couture Bridal Adornments and Bespoke Wedding Accessories.


The EDEN LUXE Bridal Collection of Couture Bridal Adornments and Wedding Accessories are the "perfect marriage" of luxury accessories and works of art.


***Here's what BRIDES.Com had to say about us!!!***

(Excerpt from Blog Post on Brides.com)
5 of Our Favorite Etsy Shops for Bridal Hair Accessories
Eden Luxe Bridal -
"If you’re after the regal look to channel your inner princess, Eden Luxe Bridal is the shop for you. Complete with stunning bridal tiaras and crowns crafted with fine detail, it’s easy to get lost in all the sparkle. These bespoke pieces are described on the shop’s page as “the perfect marriage of luxury accessories and works of art,” and we couldn’t agree more." - Brides.com

Exquisite Handmade and Vintage Inspired Bridal Tiaras and Crowns, Couture Handmade Bridal Headpieces, Swarovski Crystal and Gemstone Bridal Tiaras, Full Crowns and Headbands, Freshwater Pearl Hair Accessories, Couture Swarovski Crystal Bridal Sashes and Luxury Lace Wedding Garters.



**(All Shop Info and Listing Text, Item Title, Product Names, Designs, Listing Descriptions and Photography are COPYRIGHT PROTECTED and belong SOLELY to EDEN LUXE Bridal, and EDEN LUXE Bridal ABSOLUTELY will pursue legal action if stolen. So... please save us both the hassle, be ETHICAL and DO NOT STEAL my photos, designs and text! ©2012, 2013, 2014, 2015, 2016, 2017 Thank you! :>) ©




PRESS:
EDEN LUXE Bridal is thrilled to announce we were recently mentioned in PEOPLE MAGAZINE Style Watch, appeared in The KNOT MAGAZINE in a featured celebrity wedding, and are currently in the Winter/Spring Print Edition of SOUTHERN BRIDE Magazine!

One of our Bespoke / Custom Headpieces has appeared on an episode of --- TLC's SAY YES TO THE DRESS!

EDEN LUXE Bridal is honored to have been featured in these lovely Bridal Blogs, Magazines & Sites...and many more:

People Magazine
The Knot
Style Me Pretty
Grace Ormonde- Wedding Style Magazine
Southern Bride Magazine
Brides.com
Strictly Weddings
Green Wedding Shoes
Loverly
WeddingSparrow
Rock n Roll Bride
Aisle Style
The Bijoux Bride- Top Etsy Finds
100 Layer Cake
Strictly Weddings
Oregon Bride Magazine
Burgh Brides
Intimate Weddings
Rocky Mountain Bride
The Overwhelmed Bride
Knotsvilla.com
Glitter and Grace
Cremedelebride.com
One Wed- 20 Beautiful Bridal Cuffs
The Offbeat Bride
The Knot
Polyvore
I.do.com.au Winter Curated Loves



Please read all Shop Policies on the Policies page prior to purchase. Your purchase indicates agreement with the Purchase Terms and Policies of EDEN LUXE Bridal. Thank you! :-)


***PRESS QUOTES about EDEN LUXE Bridal***
From the BRIDES.COM Feature...
*5 of Our Favorite Etsy Shops for Bridal Hair Accessories*
"If you’re after the regal look to channel your inner princess, Eden Luxe Bridal is the shop for you. Complete with stunning bridal tiaras and crowns crafted with fine detail, it’s easy to get lost in all the sparkle. These bespoke pieces are described on the shop’s page as “the perfect marriage of luxury accessories and works of art,” and we couldn’t agree more." - Brides.com



***REAL BRIDE ACCOLADES about EDEN LUXE Bridal***
"WOW! I received my tiara and was floored at how beautiful it was in real life. I was scared to purchase this item without ever seeing it but I am so glad that I took the risk. I LOVE IT! I feel like a princess when I wear it. I CANNOT WAIT for my wedding. THANK YOU THANK YOU THANK YOU!!!!"- Kat.

"Heather, I just received my package.... there are absolutely NO words. I'm beyond stunned at the workmanship and perfection I'm looking at... I'm sure I'll have more words when my eyeballs are back in their sockets and my jaw is back off the floor... but right now - I'm just truly stunned. Really - my brain is frozen in this moment. Thank you doesn't begin to cover the feelings I have right now. It was the absolute perfect headpiece for me and for the simple dress I have. Thank you a thousand times. Truly impressive. Rivals the $77,000 diamond Tiara I was coveting! Your new BFF - forever... Linda"

"I am IN LOVE with this tiara! It's perfect in every way! I spent about 4 months searching online & at bridal shows for the perfect tiara & couldn't find one for the life of me! I was hoping to find something that combined my three primary inspirations: the bridals looks of Duchess Kate, Princess Madeleine of Sweden, & Lady Mary from Downton Abbey. The craftsmanship is GORGEOUS! Absolutely excellent quality! Heather is a total sweetheart too and is very easy to work with and bounce ideas off of. Excellent customer service! :) " - Nicole

"Heather from Eden Luxe was so helpful and responsive. I'm sure she gets many e-mails and messages, but she still managed to give me some very constructive advice regarding my dress and accessories. Her fashion sense rocks, and she is extremely prompt, and above all, honest. Thank you Heather!" - Andrea




IMPORTANT NOTES for INTERNATIONAL BRIDES:
VAT is not Included.... The Buyer is always responsible for any duties or taxes charged by Customs in the Buyer's Country. ©

Etsy just recently placed:
"VAT included (where applicable)" under the price for each item... However, I nor any other seller from the US can figure out why it's there. We have all complained and asked Etsy to remove it... because we all feel it's misleading to International buyers - since neither Etsy, nor any US Seller includes or pays a Buyer's VAT for them. It is not applicable, nor included in the purchase price... if your country charges a VAT, it's always the Buyer's responsibility. ©


CUSTOMS:
Regardless of the shipping method Customs will still need to clear the parcel. Please allow an additional few to several days for your country's Customs clearance process. ©

Please note that the USPS, FedEx and EDEN LUXE Bridal have no control over the Customs process, regulations, timeframes, or duties that may or may not be charged by your Country's Government; and if charged, are always the responsibility of the buyer. ©

Any additional duties and/or taxes due on international shipments are the sole responsibility of the buyer. EDEN LUXE Bridal is unable to provide refunds, nor allow returns, due to shipping damages, customs issues or fees, and is NOT responsible for missed delivery dates related to USPS or Customs Delays. ©

If the parcel is returned to EDEN LUXE Bridal as undeliverable due to refusal to pay customs fees or for ANY other reason... The buyer is responsible for payment for reshipment of Parcel returned to Sender, and any Postal charges charged to Seller for return of that Undeliverable Package. If Buyer CHOOSES NOT to purchase reshipping, store credit for original amount of item, minus shipping fees and any postal charges will be issued, and must be redeemed within 1 year from the original date of purchase. ©

EDEN LUXE Bridal will NOT fraudulently change the amount shown on the package to show a lesser price to help you avoid customs charges if they are charged in your area. It is ILLEGAL, and dishonest... so, please do NOT even ask for it to be done, the answer will be no... Honesty is the best policy! ©



SHIPPING TIMEFRAMES:
***Please note, by purchasing my unique, elegant and exquisite items... you have chosen to support an extremely small company. :-) ©

Both I and my family all thank you very much for doing so! ©

I mention this because In the instant gratification world we live in, we all want our stuff RIGHT NOW! (LOL! I often feel that way too when I order things online too!) I know we are all used to Amazon lightning quick shipping speed... which in a very small company - is just not realistic. It's literally just me doing everything... and I DO need to sleep and pay attention to my husband, human and furry kids or they will not be happy, and we all know how that goes. It's not good! If I could clone myself, life would be a lot easier!! LOL! ©


So I REALLY APPRECIATE that you all are PATIENT while I make and pack up your "lovelies", and during wedding season (Jan-Oct), due to the sheer number of orders, it often takes me a few to several extra business days (M-F) to get everything done and prepared for the trip to the Post. If we talked about your wedding date, and I said it will be there before then... it will DEFINITELY get there in time for your wedding date or event! Pinky swear!!! ©


Please note, if multiple items are purchased together; and there are some that are Ready to Ship and others that are Made to Order... all items will be shipped together when all of the Made to Order pieces are completed as stated in the Production Timeframes noted in each listing. ©

If you would like them shipped in two different batches... Ready to Ship pieces in one, and Made to Order pieces in another... please send a convo so a custom listing can be sent to you for purchase of additional shipping to cover the extra parcel.


Notes on Overnight Shipping... Unless previously discussed and agreed upon - the Processing Time remains the same as shown in the listing... i.e. 3-5 Business Days or Made to Order - 2-3 Weeks, etc. and when the piece is ready to go it will be shipped via the shipping method purchased. ©

Announcement

Last updated on Mar 17, 2017

Welcome to EDEN LUXE Bridal - Purveyors of Couture Bridal Adornments and Bespoke Wedding Accessories.


The EDEN LUXE Bridal Collection of Couture Bridal Adornments and Wedding Accessories are the "perfect marriage" of luxury accessories and works of art.


***Here's what BRIDES.Com had to say about us!!!***

(Excerpt from Blog Post on Brides.com)
5 of Our Favorite Etsy Shops for Bridal Hair Accessories
Eden Luxe Bridal -
"If you’re after the regal look to channel your inner princess, Eden Luxe Bridal is the shop for you. Complete with stunning bridal tiaras and crowns crafted with fine detail, it’s easy to get lost in all the sparkle. These bespoke pieces are described on the shop’s page as “the perfect marriage of luxury accessories and works of art,” and we couldn’t agree more." - Brides.com

Exquisite Handmade and Vintage Inspired Bridal Tiaras and Crowns, Couture Handmade Bridal Headpieces, Swarovski Crystal and Gemstone Bridal Tiaras, Full Crowns and Headbands, Freshwater Pearl Hair Accessories, Couture Swarovski Crystal Bridal Sashes and Luxury Lace Wedding Garters.



**(All Shop Info and Listing Text, Item Title, Product Names, Designs, Listing Descriptions and Photography are COPYRIGHT PROTECTED and belong SOLELY to EDEN LUXE Bridal, and EDEN LUXE Bridal ABSOLUTELY will pursue legal action if stolen. So... please save us both the hassle, be ETHICAL and DO NOT STEAL my photos, designs and text! ©2012, 2013, 2014, 2015, 2016, 2017 Thank you! :>) ©




PRESS:
EDEN LUXE Bridal is thrilled to announce we were recently mentioned in PEOPLE MAGAZINE Style Watch, appeared in The KNOT MAGAZINE in a featured celebrity wedding, and are currently in the Winter/Spring Print Edition of SOUTHERN BRIDE Magazine!

One of our Bespoke / Custom Headpieces has appeared on an episode of --- TLC's SAY YES TO THE DRESS!

EDEN LUXE Bridal is honored to have been featured in these lovely Bridal Blogs, Magazines & Sites...and many more:

People Magazine
The Knot
Style Me Pretty
Grace Ormonde- Wedding Style Magazine
Southern Bride Magazine
Brides.com
Strictly Weddings
Green Wedding Shoes
Loverly
WeddingSparrow
Rock n Roll Bride
Aisle Style
The Bijoux Bride- Top Etsy Finds
100 Layer Cake
Strictly Weddings
Oregon Bride Magazine
Burgh Brides
Intimate Weddings
Rocky Mountain Bride
The Overwhelmed Bride
Knotsvilla.com
Glitter and Grace
Cremedelebride.com
One Wed- 20 Beautiful Bridal Cuffs
The Offbeat Bride
The Knot
Polyvore
I.do.com.au Winter Curated Loves



Please read all Shop Policies on the Policies page prior to purchase. Your purchase indicates agreement with the Purchase Terms and Policies of EDEN LUXE Bridal. Thank you! :-)


***PRESS QUOTES about EDEN LUXE Bridal***
From the BRIDES.COM Feature...
*5 of Our Favorite Etsy Shops for Bridal Hair Accessories*
"If you’re after the regal look to channel your inner princess, Eden Luxe Bridal is the shop for you. Complete with stunning bridal tiaras and crowns crafted with fine detail, it’s easy to get lost in all the sparkle. These bespoke pieces are described on the shop’s page as “the perfect marriage of luxury accessories and works of art,” and we couldn’t agree more." - Brides.com



***REAL BRIDE ACCOLADES about EDEN LUXE Bridal***
"WOW! I received my tiara and was floored at how beautiful it was in real life. I was scared to purchase this item without ever seeing it but I am so glad that I took the risk. I LOVE IT! I feel like a princess when I wear it. I CANNOT WAIT for my wedding. THANK YOU THANK YOU THANK YOU!!!!"- Kat.

"Heather, I just received my package.... there are absolutely NO words. I'm beyond stunned at the workmanship and perfection I'm looking at... I'm sure I'll have more words when my eyeballs are back in their sockets and my jaw is back off the floor... but right now - I'm just truly stunned. Really - my brain is frozen in this moment. Thank you doesn't begin to cover the feelings I have right now. It was the absolute perfect headpiece for me and for the simple dress I have. Thank you a thousand times. Truly impressive. Rivals the $77,000 diamond Tiara I was coveting! Your new BFF - forever... Linda"

"I am IN LOVE with this tiara! It's perfect in every way! I spent about 4 months searching online & at bridal shows for the perfect tiara & couldn't find one for the life of me! I was hoping to find something that combined my three primary inspirations: the bridals looks of Duchess Kate, Princess Madeleine of Sweden, & Lady Mary from Downton Abbey. The craftsmanship is GORGEOUS! Absolutely excellent quality! Heather is a total sweetheart too and is very easy to work with and bounce ideas off of. Excellent customer service! :) " - Nicole

"Heather from Eden Luxe was so helpful and responsive. I'm sure she gets many e-mails and messages, but she still managed to give me some very constructive advice regarding my dress and accessories. Her fashion sense rocks, and she is extremely prompt, and above all, honest. Thank you Heather!" - Andrea




IMPORTANT NOTES for INTERNATIONAL BRIDES:
VAT is not Included.... The Buyer is always responsible for any duties or taxes charged by Customs in the Buyer's Country. ©

Etsy just recently placed:
"VAT included (where applicable)" under the price for each item... However, I nor any other seller from the US can figure out why it's there. We have all complained and asked Etsy to remove it... because we all feel it's misleading to International buyers - since neither Etsy, nor any US Seller includes or pays a Buyer's VAT for them. It is not applicable, nor included in the purchase price... if your country charges a VAT, it's always the Buyer's responsibility. ©


CUSTOMS:
Regardless of the shipping method Customs will still need to clear the parcel. Please allow an additional few to several days for your country's Customs clearance process. ©

Please note that the USPS, FedEx and EDEN LUXE Bridal have no control over the Customs process, regulations, timeframes, or duties that may or may not be charged by your Country's Government; and if charged, are always the responsibility of the buyer. ©

Any additional duties and/or taxes due on international shipments are the sole responsibility of the buyer. EDEN LUXE Bridal is unable to provide refunds, nor allow returns, due to shipping damages, customs issues or fees, and is NOT responsible for missed delivery dates related to USPS or Customs Delays. ©

If the parcel is returned to EDEN LUXE Bridal as undeliverable due to refusal to pay customs fees or for ANY other reason... The buyer is responsible for payment for reshipment of Parcel returned to Sender, and any Postal charges charged to Seller for return of that Undeliverable Package. If Buyer CHOOSES NOT to purchase reshipping, store credit for original amount of item, minus shipping fees and any postal charges will be issued, and must be redeemed within 1 year from the original date of purchase. ©

EDEN LUXE Bridal will NOT fraudulently change the amount shown on the package to show a lesser price to help you avoid customs charges if they are charged in your area. It is ILLEGAL, and dishonest... so, please do NOT even ask for it to be done, the answer will be no... Honesty is the best policy! ©



SHIPPING TIMEFRAMES:
***Please note, by purchasing my unique, elegant and exquisite items... you have chosen to support an extremely small company. :-) ©

Both I and my family all thank you very much for doing so! ©

I mention this because In the instant gratification world we live in, we all want our stuff RIGHT NOW! (LOL! I often feel that way too when I order things online too!) I know we are all used to Amazon lightning quick shipping speed... which in a very small company - is just not realistic. It's literally just me doing everything... and I DO need to sleep and pay attention to my husband, human and furry kids or they will not be happy, and we all know how that goes. It's not good! If I could clone myself, life would be a lot easier!! LOL! ©


So I REALLY APPRECIATE that you all are PATIENT while I make and pack up your "lovelies", and during wedding season (Jan-Oct), due to the sheer number of orders, it often takes me a few to several extra business days (M-F) to get everything done and prepared for the trip to the Post. If we talked about your wedding date, and I said it will be there before then... it will DEFINITELY get there in time for your wedding date or event! Pinky swear!!! ©


Please note, if multiple items are purchased together; and there are some that are Ready to Ship and others that are Made to Order... all items will be shipped together when all of the Made to Order pieces are completed as stated in the Production Timeframes noted in each listing. ©

If you would like them shipped in two different batches... Ready to Ship pieces in one, and Made to Order pieces in another... please send a convo so a custom listing can be sent to you for purchase of additional shipping to cover the extra parcel.


Notes on Overnight Shipping... Unless previously discussed and agreed upon - the Processing Time remains the same as shown in the listing... i.e. 3-5 Business Days or Made to Order - 2-3 Weeks, etc. and when the piece is ready to go it will be shipped via the shipping method purchased. ©

Heather Eden

Contact shop owner

Heather Eden

View all 398 items

Updates

Herbal Tea in a pretty teacup... vintage blossoms and wire... = my Happy Place!
SURPRISE!!! The Gina Veil... As Featured in Southern Bride!
Michael Allen Photography | gown: Liancarlo | venue: The Greenbrier | ring: Trumpet & Horn | earrings: Cheryl King | veil: EDEN LUXE Bridal | hair: Janice Allen | makeup: Alicia Lee
Lauryn Evarts of The Skinny Confidential... in her Bespoke Veil and Tiara... reshooting her Wedding Photos! Love that!!!
View all 33 updates

About

The birth of EDEN LUXE Bridal...

About a year after my own wedding was over, I was talking to one of my friends who was about to get married....and I was lamenting about how much I missed the planning and the process of dressing and accessorizing for my wedding.

And... because I LOVED all of the beautiful, feminine & sparkly bridal creations I had the opportunity to play with when planning my own wedding SO much... I created my OWN boutique and accessory line to surround myself with my new BRIDAL OBSESSION!!!! :->

Ta Da!!!!!!!!! EDEN LUXE Bridal was BORN!!!!

All of the items in the EDEN LUXE Bridal Collection are lovingly handmade and packaged with the FINEST quality materials and extreme attention to detail.

I LOVE doing custom work and when creating custom pieces for Brides, I work closely with them via Convo, email, Skype and phone calls to help align my designs with their wedding vision. Taking into account their wedding gown details, the feeling and flow of their wedding venue, and the Bridal look that they have been dreaming of creating ever since they have been a little girl.

I am super persnickety about getting everything just right for each and every Bride and ensuring that my designs and accessories make her feel even more special and beautiful! I am OBSESSED with creating unique, TRULY LUXE sparkly Bridal and Wedding Accessories that capture the feminine essence and specialness associated with being a Bride, and providing you to another opportunity to revel in the beauty of every MOMENT of the MOST INCREDIBLE day of your life!


All WORK is COPYRIGHT PROTECTED: **(All Listing Text, Item Title, Product Names, Designs, Listing Descriptions and Photography are Copyright Protected and belong to EDEN LUXE Bridal... and EDEN LUXE Bridal absolutely will pursue legal action if stolen. So... please save us both the hassle, be ETHICAL and DO NOT STEAL my photos, designs, shop name, product names, descriptions and listing or policy text! ©2012-2017 Thank you! :>) ©

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Shop members

  • Heather Eden

    Owner, Maker, Designer, Curator

    I am the Creatrix of EDEN LUXE Bridal. I absolutely LOVE everything BRIDAL and helping Brides to create the wedding of their dreams! My husband says that when I create and talk about weddings or wedding accessories, "I just light up from within!"

  • Snuffleupagiss

    Studio Muse

    I'm Snuffleupagiss the "Studio Muse" as my Mommy calls me, but I don't know what that means... Really, I just like to try and get Mommy to give me as many treats as possible, and sit on any piece of paper that I can when my Mommy is very very busy!

  • Jon

    Shipping Director, Cheerleader

    I'm Heather's Husband Jon... I didn't know that marrying the love of my life would start my wife's Bridal Obsession and snowball into her awesome Etsy shop! My job is to help my beautiful wife with shipping and to be her biggest cheerleader!

Shop policies

More information

Last updated on Oct 23, 2016
Frequently asked questions

Terms of Purchase and Refund / Return Policy

By placing your order you acknowledge, agree and accept all of the EDEN LUXE Bridal shop policies and acknowledge, agree and accept that all orders fall under a no refund, exchange or cancellation policy. All sales are final.

Do you allow refunds and cancellations?
No, as is standard in the Bridal Industry, due to the delicate nature of Handmade Bridal, Custom / Bespoke pieces and Special Occasion items a final sale, no refund, cancellation, or exchange policy is necessary.

To help avoid the need for this in the first place... I make myself available to answer as many questions as you have about my pieces... as well as to provide HONEST styling guidance about if the piece that you are interested in will create the look you want.

Postal Delays, Non Deliverable Parcels and Customs Clearance

If my Parcel is lost or delayed in Customs Clearance, can I get a refund?
------------------------------------------------------------------------------------------------
EDEN LUXE Bridal will NOT provide refunds nor allow returns, and is NOT responsible for missed delivery dates related to Postal or Customs Loss, Delayed or Undeliverable Parcels returned to sender due to addresses noted by the Post as incorrect, duty non-payment, or parcel refusal.

Buyer is responsible for reshipment of Parcel returned to Sender, and any Postal charges charged to Seller for return of Undeliverable Package. If Buyer CHOOSES NOT to purchase reshipping, store credit for original amount of item, minus shipping fees and postal charges will be provided.

Personal Note on Shop Policy Philosophy to My Clients:

I am EXTREMELY EASY to work with, believe in ethics in all things and Good Karma. I will make every reasonable attempt to work with you to try to help solve any unforeseen issues that may occur. I do work very hard to make sure that my clients are happy and have nothing but wonderful things about me, my shop and my creations.

My handmade bridal adornments are made from very delicate and costly materials, and as an Artisan and not a Huge Corporation - I simply cannot absorb the types of costs associated with theft, "I just changed my mind", loss and any number of other situations that a large company can.

Postal Loss or Damage

If my parcel is delayed or lost by the Post how do I get a refund?
EDEN LUXE Bridal is unable to be responsible for any shipping/ delivery delay or related damage or loss that occurs after the package has left our studio and is in the hands of the shipper, thus eden luxe BRIDAL is not liable, nor will EDEN LUXE Bridal provide replacement of item damaged or lost by the Post, nor provide a refund or replacement for items lost or damaged or delayed by the Post.

Domestic shipping costs do include insurance to help protect your investment against loss, and CLEARLY PROVABLE Postal related damage. (i.e. there was a fire at the post office and your parcel burned up) or the package was entirely lost PRIOR to USPS documented delivery.

Missing or Stolen Parcels after Confirmed Postal Delivery

The tracking information shows my package was delivered, but it's missing. Will you send me another item for free?

No, EDEN LUXE Bridal is not liable for and unable to provide refunds for missed delivery dates due to USPS or other Carrier Delays, nor able to provide replacements for items that have been marked "delivered" per USPS... but for whatever reason have not been received by the buyer due to package theft, loss or any other reason.

Unfortunately, if your package is lost or stolen after it has been scanned as delivered by the USPS, they will deny any Insurance Claim attempted on the parcel as they have provided the delivery service and it is the responsibility of the buyer to provide a safe place for delivery.

Care instructions

How do I care for my Tiara / Headpiece / Crown and keep it looking perfect? To keep your Tiara, Crown or Headpiece looking as 100% Perfect as it was before it left my studio... keep it stored in the original Keepsake Box that it came in and handle it as little as possible.

Store your jewelry in its original packaging in a cool dry place away from direct sunlight. Position pieces into their original shape during storage. DO NOT let your hairdresser SPRAY HAIRSPRAY ANYWHERE NEAR your Headpiece for GOODNESS SAKE! It 100% WILL cause a film over the crystals which will make them look dull, and may cause the metal to tarnish. Tarnish can be wiped away with a Jewelry Polishing Cloth available pretty much everywhere, but prevention is best!

Damages and Loss Part 1

I broke my item when I was using or wearing it, but I couldn't have possibly done anything to break it, so it must have been defective... do I get a free replacement or a refund?

No. All items are very carefully inspected for any defects prior to shipping, and are sent out ONLY if they are 100% perfect and carefully packed to protect your beautiful Bridal Adornments in transit to their new home.

As an Artisan and not a "big box retailer" EDEN LUXE Bridal is unable to be responsible for any replacement or refund for items that have been broken or damaged by the buyer during use. Handmade Bridal items are made from costly materials and are VERY delicate, any items broken during use or attempted use, will necessitate

Damages and Loss Part 2

replacement via REPURCHASE of the item, EDEN LUXE Bridal will NOT replace the item at no charge.

LOST PARCELS and SHOP CREDIT

LOST PARCELS:
If Shipper has lost the Parcel and INSURANCE has been PURCHASED by the Buyer, a claim can be submitted to the Post by the SELLER. If claim is approved by the Post, and refunded to EDEN LUXE Bridal by the Post, ONLY THEN a replacement item will be reshipped if available and time permits, otherwise BUYER will receive SHOP CREDIT to be used within 1 year of date of original purchase.

SHOP CREDIT:
Any shop credit given must be redeemed within 1 YEAR from the date of original purchase, and the credit will be only for the amount of the item purchased, minus any shipping charges and fees charged back to Seller by the Post for any parcel that has been Returned to Sender.