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Announcement
** READ BEFORE ORDERING ** Please note that due to an overwhelming amount of orders and messages I am behind. I’m working to get everything out as quickly as possible and respond to all the messages. Please be patient as I am a one woman show with two littles I am trying to work around. Thank you! ☺️ Shipping times are taking longer due to Covid-19. Please check your order info for an estimated ship date before messaging me. No guarantee can be made on a ship date or if you will receive by Christmas. By placing an order, you agree to these terms and that no refunds will be given if the estimated ship by date is exceeded. No exceptions.
If you have a problem with your order, please contact me in a message before leaving a bad review. After the review is left, the damage has been done and I consider the matter closed. Thank You!
www.eleanorandelliott.com
Announcement
** READ BEFORE ORDERING ** Please note that due to an overwhelming amount of orders and messages I am behind. I’m working to get everything out as quickly as possible and respond to all the messages. Please be patient as I am a one woman show with two littles I am trying to work around. Thank you! ☺️ Shipping times are taking longer due to Covid-19. Please check your order info for an estimated ship date before messaging me. No guarantee can be made on a ship date or if you will receive by Christmas. By placing an order, you agree to these terms and that no refunds will be given if the estimated ship by date is exceeded. No exceptions.
If you have a problem with your order, please contact me in a message before leaving a bad review. After the review is left, the damage has been done and I consider the matter closed. Thank You!
www.eleanorandelliott.com
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Reviews
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Sandy on Jan 18, 2021
1 out of 5 starsWorst experience every. Buyers beware and read all reviews. I can’t speak for her product as I never have received it to this day. Ordered it dec 5. Was suppose to be ready to ship by dec 15. As I made it clear upon ordering it was for Christmas. It was not ready for shipping label till dec 22 It waited many days saying it was waiting for post office to receive item to scan in. Seller did not respond to any inquiries till I sent email to Etsy. Seller said because she shipped it she washes her hands of it. Those were her words. Very Poor customer service. I hope this review saves a potential buyer from feeling the stress and heartache this shop has caused me.
![Vanessa]()
Vanessa responded on Jan 19, 2021
First off, I NEVER said that. Customers order was scheduled to ship by the 22nd. She was notified that I was behind on orders and would a few days behind. I worked tirelessly getting orders caught up so they would get there ASAP. Customer continued to send me hateful and threatening messages over and over. Her label was printed on the 26th(Saturday) and dropped off that evening. Her package is still showing to be in transit but in her state. It shows to be "arriving late." I responded to her first few messages, but once she started threatening me, I quit responding to her. She opened a case and after reviewing everything, Etsy sided with me. Per my policies, I don't offer cancellations/refunds/exchanges unless the error is on my end. If that is the case, I am happy to fix my mistake.
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hard2get202 on Jan 15, 2021
1 out of 5 starsHaven’t received my items or a response from the seller. Will change review when issues have been fixed.
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hard2get202 on Jan 15, 2021
1 out of 5 starsHaven’t received my items or a response from the seller. Will change review when issues have been fixed.
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hard2get202 on Jan 15, 2021
1 out of 5 starsHaven’t received my items or a response from the seller. Will change review when issues have been fixed.
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hard2get202 on Jan 15, 2021
1 out of 5 starsHaven’t received my items or a response from the seller. Will change review when issues have been fixed.
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shelbybrauer24 on Jan 10, 2021
3 out of 5 starsI just received the item on 1/142021, after ordering on 12/7/2020. I reached out to seller about shipping because it sat over a week before getting taken to post office with no response. I understand holidays but at the same time no response is I little disrespectful to a paying customer.
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Melanie on Jan 7, 2021
1 out of 5 starsI gave this item one star only because I have yet to receive my item. The shipping information says that a label was created for shipping on 12/22/20 but that it hasn’t been received by the USPS. I’ve reached out three times to the seller and have yet to receive a response. I’m hopeful that I will hear something back soon or receive my items in the mail. I will be more than happy to change my review once I’ve received the item or have had contact with the seller.
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Madeline on Jan 4, 2021
3 out of 5 starsThe pillowcase is beautiful and exactly as described. But, shipping takes way too long (over a month) and there is no communication from the seller.
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About EleanorandElliott
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Fabric
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Machines
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Designing space
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Artwork display
Eleanor and Elliott
Eleanor and Elliott started off as Cutie Pie Boutique. It all began at a kitchen table in the spring of 2010. I have always had a knack for all things crafty, so it was no surprise that I wanted to create beautiful children's items when I found out I was expecting my first child. I started sewing items for my daughter and soon people were asking for me to sew for them. Before long, I had people requesting embroidery... then, vinyl... screen printing...and sublimation. I love to learn a new craft so I never hesitate to dive in to something new. Today, I still offer all of these services full time locally and through Etsy.
Shop members
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Vanessa
Owner, Maker, Designer
I am the Sole Entrepreneur of Eleanor & Elliott. I have been sewing for 20 years and have been embroidering for 9 years. I love all things crafting related. I have a daughter (9) and a son (4) that are my inspiration.
Shop policies
Shipping
Payment options
Returns & exchanges
I don't accept returns, exchanges, or cancellations
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Privacy policy
More information
Frequently asked questions
How do you pick fabric for the letters?
I have thousands of different fabrics. You provide a theme, color scheme, or pictures that you would like to match and I make the magic happen. I generally have one or two fabrics that I use for the "theme" of the pillow and pick other fabrics to coordinate. If I don't have a fabric in the theme you need, I will do my best to find the right one that will match your request perfectly.
Wholesale availability
Not currently interested in offering my items wholesale. Thank you!