eleanorandmilo's Shop Policies
Sustainable Toys for Pets and the People that love them. Find your Joy! E+M
My goal is to encourage appreciation and light-hearted play for people and their pets through well designed, one-of-a-kind, handcrafted, eco-sustainable, beautiful and rugged dog toys and dog accessories.
The toys here at Eleanor and Milo are made from organic and reclaimed materials and sewn with upholstery grade threads. I do my best to make environmentally sound choices in regard to my products creation and shipping.
My studio is a smoke and feline free environment. And, although I do not let any animals near the toys I do share my home with two lovely dogs.
I hand make each dog toy in my new little studio from either 100% organic or re-purposed and up-cycled fabrics that I find at The Scrap Exchange in Durham, NC and local thrift stores that donate to good animal causes like Cause for Paws and ReTails Thrift Shop.
I am incredibly passionate about designing and creating environmentally and socially responsible well-designed products. Each toy I make is stuffed with reclaimed fabric scraps so as to avoid the green and white fluff clouds that every dog owner knows and despises (after it is all over the living room floor) and to give the toys a little more weight and density. All of the toys are made from pretty tough materials and the main seams are reinforced for added durability. All fabric is washed with Eco-Friendly Biodegradable detergent.
I am open to trading, custom orders, comments, and suggestions! If you have any questions, suggestions, or concerns please do not hesitate to convo me!
I accept both Credit Cards and Paypal payments.
For Paypal, I require payment within 48 hours of purchase. If for some reason you cannot make payment within 48 hours or have trouble with Paypal, please contact me. If payment is not received, I reserve the right to cancel the transaction.
NC sales tax is charged for all orders purchased in North Carolina.
I ship all packages USPS Priority shipping. If you need your package to arrive sooner please let me know if you would like to upgrade your shipping before you order, and I will update the listing.
Your toy will be lovingly adorned with a 100% recycled tissue paper, wrapped in a 100% recycled kraft paper band and then slipped into a USPS envelope or box for safe shipping. All USPS Priority Mail packaging is Cradle to Cradle Certified.
I am happy to gift wrap any item and include a note to the recipient for FREE, please let me know in the 'notes to seller' section if you would like for your item to be gift wrapped and exactly what you would like the note to say.
Refunds and Exchanges
If you have a question or concern or are not pleased with your order please contact me and I will do my best to accommodate your needs. I want you and your pup to be happy with your order!
Additional Policies and FAQs
I would love the opportunity to do custom orders, convo me and we can work out the details!
Last Updated July 21, 2014