smart, fresh and playful bags, pillows and pouches

Alameda, California

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

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Shop policies

Last updated on February 3, 2011
Thanks for visiting my shop! Each and every item in this shop is designed and handcrafted by me. I love furry creatures but work in a pet- and smoke-free zone.

Colors and Patterns
Please be aware that due to differences between computer monitors, the color you see on your screen may vary from the color of the actual product. If you have any questions about colors or need an exact match to something, please ask before ordering.

Also, since all fabrics are hand cut and sewn by me, no two items will be *exactly* the same except in quality, approximate dimensions and features. This is especially true for items made with patterned fabrics, though I always ensure that at minimum, front-facing pieces are cut around a focal point.

Finally, any props used in product photos (e.g. cell phones, keys, magazines) are not included with the product. :]

Accepted payment methods

Returns and exchanges
My products are designed and constructed by me with meticulous attention to quality and detail, as you can see by the feedback of my terrific customers here!

Problems? Say it isn't so!
If for some reason you are not satisfied with your new item, please send me email within 5 days of receiving your order (and *before* leaving me feedback, please!). I'll do my best to resolve the issue to your satisfaction! In most cases, I'll accept a return or exchange if the item is still in its new and unused condition and just ask that you be responsible for return and re-shipping and insurance.
Please make payments via PayPal within 24 hours of your purchase (or receipt of your revised invoice). Unpaid orders will be re-listed after 24 hours.

If you choose PayPal's e-check option, your order will ship after your e-check clears (which is typically 3-4 business days).

CA Sales Tax
My fellow Californians: Shipments to California addresses are subject to a sales tax of 9.25%. (Buyers from higher tax rate counties rejoice!) This amount will be added to your total during your PayPal checkout process.
If you're planning to order or already have, hooray and thanks! All items ship within 2-4 business days (usually less!) of your cleared payment, unless otherwise stated.

Packages are shipped to the address you provide in Etsy, NOT to your PayPal address.

Shipping Methods
Please read each product's description to see which shipping method is used.

* Domestic orders are shipped either via USPS Priority Mail (1-3 days on average), First Class Mail (1-3 days average) or Parcel Post (2-9 days average) based on price and weight. Packages weighing less than 1 lb typically ship First Class Mail. Delivery confirmation is included.

* International orders are shipped First Class International Mail. Delivery times vary greatly based on distance. I'm required by US federal law to provide accurate values and contents on customs forms. Any incremental taxes/duties/fees based on the value of your order are your responsibility. International packages shipping via First Class Mail International cannot be tracked. Please ask for an upgrade to USPS Priority or Express Mail International or if you are in need of package tracking and/or expedited shipping. Thanks for your understanding.

I am happy to upgrade or downgrade shipping upon request to give you more flexibility on shipping fees and will let you know what the revised shipping costs are based on your request.

Added Shipping Services
To add signature confirmation and/or shipping insurance, please request this in your comments and I will send you a revised invoice that includes these costs.

I make every effort to ensure your package will land in your hands safely but cannot be responsible for packages that are lost or damaged during shipment if they are not insured. Orders over $200 will be insured free of charge.

Items are typically shipped in a flat padded envelope made of recycled materials. I also re-use packaging when possible.
Additional policies and FAQs
Yes! I welcome wholesale orders to qualified retailers with a valid tax ID. Minimum opening orders are $100. Please contact me for more information, or see my Wholesale page at http://www.eleen.com/wholesale. I'd love to work with you!

Need help ordering?
Check out Etsy's help guide for buyers. It'll will walk you through the easy steps of making that first Etsy purchase:

Any questions, comments, feedback...or photos of you with your new products - I'd love to hear and see it! THANKS!!!

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