Refunds and Exchanges
- The customer has 20 days (from date product is purchased)to let me know there is an issue with the purchase. If you are unsatisfied or if it wasn't what you expected, I will gladly work with you to try and fix that. If an item arrives as described and pictured, it is up to the seller if they will accept a return. The item must be returned in new and unused condition. Please contact me to request a refund. Refunds will be issued less shipping charges, and with a $10.00 re-stocking fee. Return shipping is the responsibility of the buyer and delivery confirmation is required. Returns on earrings are not accepted, for sanitary reasons. I will not be held responsible for items lost or damaged in the mail but we can managed to find a good solution if the problem happens.
Accepted payment methods
Returns and exchanges
I check every wire end, clasp, crimp etc for quality and durability before I mail out the product, but if for some reason there is any issues with the construction of the product within the first 6 months, I will gladly fix it or replace it.
Personalized items or custom orders will not be accepted for refund, however I will make every attempt to work with you to fix what is not to your liking within the parameters of the original item description. There will be an additional charge to change an item after sale from its description or what was agreed upon in writing by both parties.
-Due to previous issues, and for your protection as a consumer, I add insurance to all products over $50. That adds an additional $1.50ish to shipping, but is well worth it to you if a product is lost or damaged by UPS. If you need an item to arrive fast, please just let me know and I will be happy to ship it priority mail and will adjust the payment as needed.
-I will ship insured, with a tracking number to the address listed at the time of checkout, so please double check that your most current address is correctly listed. The seller will not be responsible for items sent to in incorrectly typed in address, or items that the post office tracking lists as delivered to the correct address.