Eco Friendly House Shoes

Vancouver, Canada

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Shop policies

Last updated on February 3, 2011
Hello and Welcome!

Thank you for visiting Elephant and Chickpea's environmentally friendly handmade house shoes shop.

All my shoes are made with reclaimed materials (from thrift stores, secondhand shops, the closets of my friends and relatives, and even my closet too) and natural fabrics (linen, cotton, wool) by me in my tiny one room studio.

Hope you find something you like today!

Please read these important notices below before you purchase items.

Due to the arrival of our new bundle of joy, I'll be taking orders for indoor wedding shoes only to be delivered from June. I'll make a limited number of shoes, so I'll notify you when orders are closed.

If you purchase indoor wedding shoes, please allow AT LEAST A MONTH to make and ship your item.

Currently all items take 20 BUSINESS DAYS to ship. I'll do my best to be on time however, baby chickpea is in charge of my schedule so, if your order is delayed I'll let you know the expected shipping day.

Thank you so much for your understanding and patience.

Accepted payment methods

Returns and exchanges
All my shoes are custom made so they cannot be exchanged or refunded.

In case of incorrect design or faulty material:
- Exchanges will only be accepted if the product is unused and in the orginal condition in which it was shipped.
- Please contact me within 7 days of receiving the item. After 7 days refunds and exchages will not be accepted.
- Return shipping cost is the responsibility of the customer.
- Returns will not be granted due to fit, so be sure to check measurements carefully and ask questions BEFORE you purchase.
I only accept Paypal. Payment is expected within 3 days of purchase. All payments must clear before the item is processed. If payment is not made within 3 days of purchase, your order may be cancelled and the item may be relisted.

E-checks take 1 week or more to be cleared through Paypal, so please allow plenty of time for this process as I do not begin working on orders until the payment has cleared.
All items are shipped with Canada Post once a week on Saturday. International packages are sent via airmail and usually arrive in 7-14 business days, however some countries may take longer, so please be patient.

If you wish to receive your item sooner, please convo me BEFORE you purchase and I'll quote a price for Express mail through Canada Post.

Some countries may charge customs and duty fees and taxes. All charges are paid by the recipient. Please check with your local post office if there are any charges for incoming parcels.

I DO NOT take any responsibility for lost or damaged packages. If you wish to add an additional shipping insurance please let me know BEFORE you purchase.

I wrap items with paper materials and place in new or re-used packaging materials. If your purchase is a gift, please leave a note in a "buyer's message box" and I'll be sure to use new packaging.
Additional policies and FAQs
I will not be taking rush orders so please be sure to allow enough time for you to received your item.

I don't take wholesale or consignment orders.

Comments, suggestions, tips and feedback help Elephant and Chickpea grow. If you are just visiting or have purchased an item I would love to hear from you, just send me a quick convo.

All products, photos, and contents ©2008-2010 Elephant and Chickpea. All Rights Reserved.