elfenklang

Women need wallets that fit their whole life!

Salzburg, Austria · 288 Sales

elfenklang

Women need wallets that fit their whole life!

Salzburg, Austria 288 Sales On Etsy since 2013

5 out of 5 stars
(102)

Announcement   Women need wallets and planners that fit their hole life! Pick your favorite color and get organized in a snap. Keep updated by following me on Instagram!

Announcement

Last updated on Jun 7, 2018

Women need wallets and planners that fit their hole life! Pick your favorite color and get organized in a snap. Keep updated by following me on Instagram!

Pepe Radenkovic

Contact shop owner

Pepe Radenkovic

View all 122 items

Reviews

Average item review
5 out of 5 stars
(102)
daniela

daniela on May 28, 2018

5 out of 5 stars

Semplicemente una meraviglia! Un colore favoloso e molto capiente, all'interno ci sono tanti soffietti . Portafogli davvero insolito e bello

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Sondra Lewis

Sondra Lewis on May 7, 2018

5 out of 5 stars

This planner is wonderful in every way. The craftsmanship is second to none, and the choice of colors inside gives it a special flare. I was really quite surprised at how quickly it shipped. Thank you, Pepe! I am totally pleased.

View all 102 reviews

About

Live your dream and dream big!

There could´t be nothing better than living your dream. It´s a hard, long way but it´s worth going it.

I started to live my dream by the age of 40 (!). After 11 years working as a self-employed attorney at law I knew that this is not the job I want to do for the rest of my life. For years I have done what my parents wanted. Now it was my turn. I quit my job.

At last I had time for what I had dreamed of as a child: to be part of the bright and colorful world of fashion. Since I was 15 years old I had been sewing and knitting like a wild one. Countless Filofax later I was able to do me one for me with my own hands. The matching wallet was ready the day after. I was on the right way.

Perfectionism has made me become a really good leather worker. After I thought my products are perfekt I opened my first online shop. My own website followed a few weeks later. When I look back these days I am so thankful that I had the courage to do what I always wanted.

Some days later I had the first purchases. The success became ever greater and I had to move out of the small room in our apartment into my first studio. Now after three years we just moved into our third studio. But this is it. I always dreamed of a white studio loft. It´s big enough now.

My husband, who had his doubts at the beginning, is supporting me now and we work together for our small brand that´s getting bigger and bigger. We have become a "we" - also from a professional point of view.

I do not want to turn back a minute. Never wanted to do anything else. I have realized my dream and the hard work has paid off to more than 100%! I can only give you one tip: dream big!

Yours,
Pepe

Shop members

  • Petra Radenkovic

    Owner, Maker, Designer And Curator

    It took a long time before I was allowed to do what I really love. Making small, pretty leather accessories that beautify our everyday life. This love has brought me to change my life. And it was the best decision I could ever make in my life!

  • Frank Bocklet

    Customer Service, Shipper, Assistant

    This is my husband Frank, better known as Mr.elfenklang. First he was skeptical but now he´s having the complete cutting, billing and worldwide shipping under his control. Passion for beautiful leather things is contagious ;-)

Shop policies

Last updated on June 14, 2018
If you have any questions please do not hesitate to contact us.

Because of the European law you will find the policies below.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Information concerning the exercise of the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Petra Radenkovic, Eichstr.5, 5020 Salzburg, phone 0043 699 18342233, e-mail shop [!at] elfenklang.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Exceptions from the right of withdrawal

The right of withdrawal shall not exist for contracts regarding the delivery of merchandise that is not prefabricated and is made according to the consumer's individual choice and specifications, or of merchandise that obviously is tailored to meet personal customer requirements.

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Withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

— To Petra Radenkovic, Eichstr.5, 5020 Salzburg, e-mail shop [!at] elfenklang.com:


— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*),

— Ordered on (*) / received on (*),


— Name of consumer(s),


— Address of consumer(s),


— Signature of consumer(s) (only if this form is notified on paper),


— Date


(*) Delete as appropriate.
Payment
Paypal and Etsy Payment accepted.
We don´t get any personal data from you.

Impressum:
Petra Radenkovic
Eichstr.5
Salzburg, Salzburg 5023
Austria
shop [!at] elfenklang.com
+4369918342233

VAT ATU69168214
Shipping
All items in my shop are ready to ship after your payment within 1-3 business days and we will send you an email with the tracking number.
Any tax or duties have to payed by the customer.
We ship with UPS, all countries overseas with UPS Express

Delivery:
- to Austria: 2-6 business days after payment
- to EU countries: 2- 6 business days after payment
- rest of the world: 2- 6 business days after payment
Additional policies and FAQs
Impressum:
Petra Radenkovic
Eichstr.5
Salzburg, Salzburg 5020
Austria
shop [!at] elfenklang.com
+4369918342233

VAT ATU69168214

General Terms and Conditions of the Etsy Shop “elfenklang”


Section 1 – Vendor, inclusion by reference of the General Terms and Conditions
(1) The vendor and contracting party for the merchandise presented in the Etsy Shop “elfenklang” is Petra Radenkovic, Eichstr.5, 5020 Salzburg, phone 0043 699 18342233, e-mail shop [!at] elfenklang.com (referred to hereinbelow as the “vendor” for short).
(2) The present General Terms and Conditions are a component part of any contractual agreement made between the vendor and the respective customer. The vendor hereby objects to any terms and conditions that the customer may have established and that contradict the present General Terms and Conditions.


Section 2 – Merchandise offered and conclusion of contract
(1) The vendor is offering the articles presented in the Etsy Shop “elfenklang” for sale to other Etsy users. The colors of the articles shown on the website may vary slightly depending on the internet browser and monitor settings used by the customer; these variations are technically unavoidable.
(2) The selection of merchandise, conclusion of contract and implementation of the agreement shall all take place in German.
(3) The vendor shall deliver the merchandise to destinations worldwide.
(4) The customer shall select the merchandise desired by placing it in his “shopping baket” or by clicking on the button “Proceed to Checkout” (“Zur Kasse gehen”). The order will be conclusively placed with the vendor by clicking on the button “Place Order” (“zahlungspflichtig bestellen”). Until the order is transmitted to the vendor, the customer has the opportunity to review, at any time, the data input when placing the order, to modify them or to completely discontinue the order.
(5) The vendor is making a binding sales offer for the merchandise presented in its shop. By transmitting the order using the button “Place Order” (“zahlungspflichtig bestellen”), the customer accepts the sales offer. The vendor shall confirm the conclusion of the contract by e-mail (contract confirmation).
(6) The content of the contracts concluded is stored in the vendor’s and the customer’s Etsy user accounts and may be viewed by the customer at any time in the Etsy portal by clicking on the item “My Purchases” (“Meine Einkäufe”) in the “My Account” (“Mein Konto”) menu.
(7) The vendor shall inform the customer by e-mail of any impediments preventing the delivery from being made, or of any other circumstances that might prevent contractual performance.


Section 3 – Prices and payment
(1) All product prices are end prices including 20% turnover tax plus shipping costs.
(2) The shipping costs are listed in the respective product description under “Payment & Shipping” (Bezahlung & Versand).
(3) Where deliveries are made to other countries outside the EU or overseas, customs or acquisition tax for imported goods may have to be paid by the customer to the customs authorities upon receipt of the shipment. These duties will accrue in addition to the purchase price and the shipping costs; the vendor has no means of influencing them.
(4) The vendor shall deliver the merchandise against pre-payment using PayPal.
Where the customer has selected “PayPal” as the form of payment, the button “Checkout with PayPal” (“Hier klicken, um mit PayPal zu bezahlen”) will connect to the PayPal online service, from where payment can be made subsequently.
(5) For orders subject to pre-payment, a payment period of one week from the contract confirmation shall apply. For the term of the payment period, the vendor shall reserve the merchandise so ordered for the customer. It is incumbent on the customer to effect payment in such timely manner that the vendor receives it within the payment period. The vendor reserves the right to rescind the sale contract and to sell the merchandise to others should the payment not be received by the end of the payment period. Any payment received from the customer following the rescission of the contract shall be reimbursed to the customer.


Section 4 – Shipment, delivery periods
(1) The vendor shall deliver the merchandise within 4- 6 business days after payment is made to Austria and Germany.
(2) For products labeled as “Customasiable”, the delivery period shall be extended by three weeks in the case that the customer has requested the offered customisation.
(3) For deliveries to destinations outside Austria and Germany, the delivery time is:
- delivery to the rest of EU-countries: 8-10 business days
- delivery to the rest oft the world: 2- 5 weeks (it depends of the Custom time and we have no influence on that)
(4) If the customer’s order contains more than one product, all products will be delivered in one single shipment; for this shipment, the longest given delivery period for any of the contained products will apply. If the customer wishes a product to be delivered separately in shorter time, he may place a separate order for that product.
(5) Where a delivery cannot be made because the customer has provided a wrong or incomplete delivery address, an attempt to once again deliver the merchandise shall be made only if the customer accepts to bear the costs of re-shipping the merchandise. The re-shipping costs correspond to the shipping costs agreed at conclusion of contract.

Section 5 – Right of withdrawal for consumers
(1) A customer purchasing as consumer is entitled to a right of withdrawal in accordance with the statutory pre-requisites. A consumer means every natural person who enters into a legal transaction for a purpose that is mainly outside his commercial or self-employed professional activity.
(2) The vendor shall grant a 14 day withdrawal period to a consumer having his permanent residence outside of Austria also in those cases in which the national laws applicable to the consumer provide for a shorter period; in derogation herefrom, the withdrawal period for consumers who have their permanent residence in Slovenia is 15 calendar days.
(3) The vendor shall allow any consumer having his permanent residence outside of Austria to transmit an informal declaration of withdrawal even in those cases in which the national laws applicable to the consumer provide for stricter requirements as to form.
(4) The pre-requisites and legal consequences of the German stipulations as to consumers’ rights of withdrawal shall apply to consumers having their permanent residence in Switzerland also in those cases in which Swiss law does not provide for a right of withdrawal.


Section 6 – Warranty
Warranty claims shall be governed by the statutory regulations.


Section 7 – Data Protection Policy
(1) After the conclusion of the contract Etsy transfers to the vendor the customer’s Etsy user name and their full name and billing address as they are stored in the customer’s user account. If the customer has specified additional information with the order (eg a different delivery address or a phone number), it is also transfered to the vendor.
(2) The vendor shall process the data referred to in paragraph 1 for the performance of the contract, shipping of the merchandise, invoicing and recording payments. For shipping purposes, the vendor may transfer the customer’s name and address to the contracted shipping company.
(3) The data remains stored by the vendor until all claims arising from the order are fully fulfilled and until the applicable commercial and tax law retention periods have expired.
(4) The customer may at any time request information from the vendor about the stored data concerning him. Furthermore, the customer may at any time request the correction of erroneous data.
(5) The controller of data protection is the vendor referred to in section 1 paragraph 1.
(6) To the extent a customer uses the services of PayPal for payment, the data protection provisions established by PayPal shall apply to the payment process. In this context, PayPal shall be taking action as the person employed by the customer in the performance of their obligations (Erfüllungsgehilfe), not as a person so employed by the vendor.


Section 8 – Final provisions
(1) The laws of the Federal Republic of Germany shall apply, to the exclusion of the United Nations Convention on the International Sale of Goods (UNCISG). However, German law shall not apply to transactions with consumers having their permanent residence abroad to the extent the national laws applicable to those consumers set out provisions that cannot be contracted out to the detriment of the consumers.
(2) Should individual provisions of the present General Terms and Conditions prove to be invalid or impossible to implement, this shall not affect the validity of the remaining provisions.
Privacy
Informationen zum Datenschutz
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1) Information über die Erhebung personenbezogener Daten und Kontaktdaten des Verantwortlichen

1.1 Wir freuen uns, dass Sie unseren Etsy-Auftritt (nachfolgend „Website“) besuchen und bedanken uns für Ihr Interesse. Im Folgenden informieren wir Sie über den Umgang mit Ihren personenbezogenen Daten bei Nutzung unserer Website. Personenbezogene Daten sind hierbei alle Daten, mit denen Sie persönlich identifiziert werden können.

1.2 Verantwortlicher für die Datenverarbeitung im Sinne der Datenschutz-Grundverordnung (DSGVO) ist Petra Radenkovic, Eichstrasse 5, 5020 Salzburg/ Österreich, Tel:004369918342233, email shop(@)elfenklang.com.

2) Kontaktaufnahme

Im Rahmen der Kontaktaufnahme mit uns (z.B. per Kontaktformular oder E-Mail) werden personenbezogene Daten erhoben, welche dies sind, können Sie aus dem Kontaktformular ersehen. Diese Daten werden ausschließlich zum Zweck der Beantwortung Ihres Anliegens bzw. für die Kontaktaufnahme und die damit verbundene technische Administration gespeichert und verwendet. Rechtsgrundlage für die Verarbeitung der Daten ist unser berechtigtes Interesse an der Beantwortung Ihres Anliegens gemäß Art. 6 Abs. 1 lit. f DSGVO. Zielt Ihre Kontaktierung auf den Abschluss eines Vertrages ab, so ist zusätzliche Rechtsgrundlage für die Verarbeitung Art. 6 Abs. 1 lit. b DSGVO. Ihre Daten werden nach abschließender Bearbeitung Ihrer Anfrage gelöscht, dies ist der Fall, wenn sich aus den Umständen entnehmen lässt, dass der betroffene Sachverhalt abschließend geklärt ist und sofern keine gesetzlichen Aufbewahrungspflichten entgegenstehen.

3) Datenverarbeitung zur Bestellabwicklung

3.1 Zur Abwicklung Ihrer Bestellung arbeiten wir mit dem / den nachstehenden Dienstleistern zusammen, die uns ganz oder teilweise bei der Durchführung geschlossener Verträge unterstützen. An diese Dienstleister werden nach Maßgabe der folgenden Informationen gewisse personenbezogene Daten übermittelt.

3.2 Die von uns erhobenen personenbezogenen Daten werden im Rahmen der Vertragsabwicklung an das mit der Lieferung beauftragte Transportunternehmen weitergegeben, soweit dies zur Lieferung der Ware erforderlich ist. Ihre Zahlungsdaten geben wir im Rahmen der Zahlungsabwicklung an das beauftragte Kreditinstitut weiter, sofern dies für die Zahlungsabwicklung erforderlich ist. Sofern Zahlungsdienstleister eingesetzt werden, informieren wir hierüber nachstehend explizit. Die Rechtsgrundlage für die Weitergabe der Daten ist hierbei Art. 6 Abs. 1 lit. b DSGVO.

3.3 Die Bestellabwicklung erfolgt über den Dienstanbieter "Billbee" (Billbee GmbH, Paulinenstrasse 54, 32756 Detmold). Name, Anschrift sowie gegebenenfalls weitere personenbezogene Daten werden gemäß Art. 6 Abs. 1 lit. b DSGVO ausschließlich zur Abwicklung der Online-Bestellung an Billbee weitergegeben. Die Weitergabe Ihrer Daten erfolgt hierbei nur, soweit dies für die Abwicklung der Bestellung tatsächlich erforderlich ist. Details zum Datenschutz bei Billbee und die Datenschutzerklärung von Billbee sind auf der Internetseite von Billbee unter "billbee.de" einsehbar.

3.4 Bei Zahlung per Kreditkarte via PayPal oder per Lastschrift via PayPal geben wir Ihre Zahlungsdaten im Rahmen der Zahlungsabwicklung an die PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (nachfolgend "PayPal"), weiter. Die Weitergabe erfolgt gemäß Art. 6 Abs. 1 lit. b DSGVO und nur insoweit, als dies für die Zahlungsabwicklung erforderlich ist.

4) Rechte des Betroffenen

4.1 Das geltende Datenschutzrecht gewährt Ihnen gegenüber dem Verantwortlichen hinsichtlich der Verarbeitung Ihrer personenbezogenen Daten umfassende Betroffenenrechte (Auskunfts- und Interventionsrechte), über die wir Sie nachstehend informieren:

- Auskunftsrecht gemäß Art. 15 DSGVO: Sie haben insbesondere ein Recht auf Auskunft über Ihre von uns verarbeiteten personenbezogenen Daten, die Verarbeitungszwecke, die Kategorien der verarbeiteten personenbezogenen Daten, die Empfänger oder Kategorien von Empfängern, gegenüber denen Ihre Daten offengelegt wurden oder werden, die geplante Speicherdauer bzw. die Kriterien für die Festlegung der Speicherdauer, das Bestehen eines Rechts auf Berichtigung, Löschung, Einschränkung der Verarbeitung, Widerspruch gegen die Verarbeitung, Beschwerde bei einer Aufsichtsbehörde, die Herkunft Ihrer Daten, wenn diese nicht durch uns bei Ihnen erhoben wurden, das Bestehen einer automatisierten Entscheidungsfindung einschließlich Profiling und ggf. aussagekräftige Informationen über die involvierte Logik und die Sie betreffende Tragweite und die angestrebten Auswirkungen einer solchen Verarbeitung, sowie Ihr Recht auf Unterrichtung, welche Garantien gemäß Art. 46 DSGVO bei Weiterleitung Ihrer Daten in Drittländer bestehen;

- Recht auf Berichtigung gemäß Art. 16 DSGVO: Sie haben ein Recht auf unverzügliche Berichtigung Sie betreffender unrichtiger Daten und/oder Vervollständigung Ihrer bei uns gespeicherten unvollständigen Daten;

- Recht auf Löschung gemäß Art. 17 DSGVO: Sie haben das Recht, die Löschung Ihrer personenbezogenen Daten bei Vorliegen der Voraussetzungen des Art. 17 Abs. 1 DSGVO zu verlangen. Dieses Recht besteht jedoch insbesondere dann nicht, wenn die Verarbeitung zur Ausübung des Rechts auf freie Meinungsäußerung und Information, zur Erfüllung einer rechtlichen Verpflichtung, aus Gründen des öffentlichen Interesses oder zur Geltendmachung, Ausübung oder Verteidigung von Rechtsansprüchen erforderlich ist;

- Recht auf Einschränkung der Verarbeitung gemäß Art. 18 DSGVO: Sie haben das Recht, die Einschränkung der Verarbeitung Ihrer personenbezogenen Daten zu verlangen, solange die von Ihnen bestrittene Richtigkeit Ihrer Daten überprüft wird, wenn Sie eine Löschung Ihrer Daten wegen unzulässiger Datenverarbeitung ablehnen und stattdessen die Einschränkung der Verarbeitung Ihrer Daten verlangen, wenn Sie Ihre Daten zur Geltendmachung, Ausübung oder Verteidigung von Rechtsansprüchen benötigen, nachdem wir diese Daten nach Zweckerreichung nicht mehr benötigen oder wenn Sie Widerspruch aus Gründen Ihrer besonderen Situation eingelegt haben, solange noch nicht feststeht, ob unsere berechtigten Gründe überwiegen;

- Recht auf Unterrichtung gemäß Art. 19 DSGVO: Haben Sie das Recht auf Berichtigung, Löschung oder Einschränkung der Verarbeitung gegenüber dem Verantwortlichen geltend gemacht, ist dieser verpflichtet, allen Empfängern, denen die Sie betreffenden personenbezogenen Daten offengelegt wurden, diese Berichtigung oder Löschung der Daten oder Einschränkung der Verarbeitung mitzuteilen, es sei denn, dies erweist sich als unmöglich oder ist mit einem unverhältnismäßigen Aufwand verbunden. Ihnen steht das Recht zu, über diese Empfänger unterrichtet zu werden.

- Recht auf Datenübertragbarkeit gemäß Art. 20 DSGVO: Sie haben das Recht, Ihre personenbezogenen Daten, die Sie uns bereitgestellt haben, in einem strukturierten, gängigen und maschinenlesebaren Format zu erhalten oder die Übermittlung an einen anderen Verantwortlichen zu verlangen, soweit dies technisch machbar ist;

- Recht auf Widerruf erteilter Einwilligungen gemäß Art. 7 Abs. 3 DSGVO: Sie haben das Recht, eine einmal erteilte Einwilligung in die Verarbeitung von Daten jederzeit mit Wirkung für die Zukunft zu widerrufen. Im Falle des Widerrufs werden wir die betroffenen Daten unverzüglich löschen, sofern eine weitere Verarbeitung nicht auf eine Rechtsgrundlage zur einwilligungslosen Verarbeitung gestützt werden kann. Durch den Widerruf der Einwilligung wird die Rechtmäßigkeit der aufgrund der Einwilligung bis zum Widerruf erfolgten Verarbeitung nicht berührt;

- Recht auf Beschwerde gemäß Art. 77 DSGVO: Wenn Sie der Ansicht sind, dass die Verarbeitung der Sie betreffenden personenbezogenen Daten gegen die DSGVO verstößt, haben Sie - unbeschadet eines anderweitigen verwaltungsrechtlichen oder gerichtlichen Rechtsbehelfs - das Recht auf Beschwerde bei einer Aufsichtsbehörde, insbesondere in dem Mitgliedstaat Ihres Aufenthaltsortes, Ihres Arbeitsplatzes oder des Ortes des mutmaßlichen Verstoßes.