I work hard at what I do to give you the best possible product, but keep in mind that everything is handmade. Every listing has detailed information and photos, but if you have any questions, please contact me before buying and I can give you whatever extra information you need.

RETURNS AND REFUND INFO:
I will accept returns on ready-made items (most listings in my shop) within three weeks of you receiving the item, but the item has to be in a never-used condition and shipped back to me securely. If for some reason you are unhappy with your purchase, please let me know as soon as possible and contact me before you mail it back so we can discuss the transaction. I promise that I answer my emails right away. I will refund your money as soon as I receive the item back. (However, I can’t refund your return shipping to get the item back to me.)
-Custom items are non-returnable, however.

REPAIRS:
If your item happens to break on you through normal use, please let me know so I can try what I can to fix it. Since it's handmade, I'll hopefully be able to help!

PAYMENT OPTIONS:
I accept Paypal and direct credit card payments through Etsy.


***For PA Residents:***
Please note that I have to charge a 6% sales tax to Pennsylvania residents. (This is also on shipping; unfortunately shipping is taxed here, too, when the item is taxable.) This should factor directly into your order if you're from PA.

GENERAL SHIPPING INFO:
I ship almost everything in my shop in a well-padded envelope; things that are too large, fragile, or awkward for that get shipped in a well-padded cardboard box. I reuse packaging whenever possible. I always combine shipping costs so each additional item ships at no extra cost!
-If it ends up costing me less to ship your order than you were charged by US $1.00 or more, I will always refund you the extra amount you paid.

PROCESSING TIME:
Ready-made items are shipped within 2 or 3 business days of payment clearing. (Custom items are shipped once they are finished.)

SHIPPING TIME AND INFO TO THE UNITED STATES:
I ship almost everything to the US with USPS First Class to keep the shipping cost as low as possible. Delivery confirmation (tracking) is included automatically on everything going within the US.
-Once your order is mailed, shipping time within the US is usually 3-5 business days to get to you. (It may take a little longer than this to reach you the closer it gets to Christmas and the winter holidays.)
-My custom dolls are shipped within the US with USPS Priority (with insurance and tracking) rather than First Class because they're very one-of-a-kind items. All other items are sent First Class.

INTERNATIONAL SHIPPING TIME AND INFO:
For all other countries I ship First-Class International. The customer is responsible for any customs and duties fees.
-Shipping time for international orders can take as little as 2-3 weeks to reach you, but sometimes could take as much as 6-8 weeks. Usually an item falls within 3 weeks, but it could take longer depending on how fast the post office moves the package along and how close to the winter holidays it is.
-My custom dolls are sent internationally with USPS Priority Mail International (with delivery confirmation and insurance) because they are very one-of-a-kind. All other items are sent First Class International.

NEED EXPEDITED SHIPPING?
If you need an item to get to you faster than I mentioned above, please contact me via Etsy with your location, the item, and when you need it by and I can give you a price quote for upgraded shipping.

If you ever have any questions or requests or the like, just send an email to elflingcreations[at]gmail.com or message me via Etsy.

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SHOP AND GENERAL INFO:
***The items in my shop are NOT intended for children!*** My creations are for young-at-heart adults; for example the dolls are art dolls, not play dolls (they all have small parts), and the costume accessories (horns, ears, etc) are crafted to fit adults and contain small, fragile, and/or sharp parts. Due to CPSIA regulations, please keep all items away from children under 12.

By purchasing the handmade items in this shop, you acknowledge reading the policies and agree to not hold Elfling Creations responsible for any and all liability that may arise from using said items.

Everything is from a smoke-free home. We do have a cat, however, so some hair could potentially end up in things (especially yarn). This is a warning if you're highly allergic to animals.

Colors may appear different on every screen/device so what you see on your screen may vary slightly from the color of the actual item.

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CUSTOM ORDERS:
I love making custom things! If you are interested in something made special, just send me a message and we can plan it out. Depending on the price of the item or how custom it is, I may require a deposit. (Generally if you're requesting jewelry, no deposit is needed.)


CARTILAGE CHAIN EARRING INFORMATION:
~I can switch pierced earring posts out with clip-ons (for the earlobe) or cuffs (for the cartilage) for no additional cost.
~For a few extra dollars, I can switch out the earring posts for Sterling Silver or 14k gold plated. (By default I use stainless steel pierced earring posts.)
~By default my earring posts are 21 gauge (the standard size you'd get at the mall), but if your cartilage piercing is a different size than this, let me know because I may be able to use a barbell earring instead.
~I can put as many posts on the earring as you have piercings.
~I can make any of my single-ear individual earrings into pairs or matching sets.
**If you're interested in any of these options, please contact me and I can customize your earrings.**

EAR CUFF INFORMATION:
~My cartilage ear cuffs are made to fit either ear.
~I can turn all of my clip-on ear cuffs into pierced studs, like this earring: http://www.etsy.com/listing/129263444/
If you'd like this option, just ask!
~Ear cuffs just slide onto the ear and rest on the middle cartilage. If it feels loose, squeeze the ear cuff part gently to tighten it a bit.

EARRING SIZE INFORMATION:
~Please note that the mannequin head I use for modeling things is slightly smaller than an actual human head, so please read the measurements when looking at a listing and compare this to your own ear if you're wondering how it will fit. (You can do this with a cloth measuring tape, or take a piece of string, measure out the length of the earring against a ruler, and then hold that measured string against your own ear.)
~Please also keep in mind that everyone's ears are different sizes, so the ear cuffs may sit on your ear differently than they do on the mannequin since the cuffs are one size fits all.