EliAndEmery

www.eliandemery.com

Rancho Santa Margarita, California
| 14,786 Sales | 5 out of 5 stars 5 out of 5 stars

Rave reviews

95% or more recent reviews were 5 stars.

Announcement    ★ While there have been improvements, USPS is still experiencing occasional processing and delivery delays regardless of shipping method. This is happening nationwide and specifically effects high mail areas such as ours (we are located in Southern California). While most packages are being delivered on or nearly on time, please anticipate possible delays in tracking or delivery. Thank you for shopping small! ★

Announcement

Last updated on Feb 28, 2022

★ While there have been improvements, USPS is still experiencing occasional processing and delivery delays regardless of shipping method. This is happening nationwide and specifically effects high mail areas such as ours (we are located in Southern California). While most packages are being delivered on or nearly on time, please anticipate possible delays in tracking or delivery. Thank you for shopping small! ★

Items

14786 Sales
 

All Items

Eli and Emery Team

Contact shop owner

Eli and Emery Team

Reviews

Average item review
5 out of 5 stars
(1965)
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About EliAndEmery

Sales 14,786
On Etsy since 2016

⋒ Memory Making Since 2016 ⋒

Hey there, I’m Jourdan! Maker behind Eli + Emery.

Since our launch in 2016, we’ve quickly grown from filling orders from our kitchen table to setting up a full design studio to keep our products created locally and in-house. We are so excited to continue to grow and help those like you make lasting memories with their families.

A heartfelt thank you for supporting our small business. We truly hope our products help bring meaning and joy into your lives. Creating them certainly has for us!

XO,
Jourdan + Team

Shop members

  • Jourdan Wilson

    Owner

    Hey there! I'm Jourdan - the mama and maker behind Eli + Emery. With a background in fashion design and visual merchandising, I launched this business in 2016 as a hobby. We've grown quite a bit since then and now a full family ran business!

  • Channing Young

    Operations

    Channing is a mama to two sweet little boys. From customer service, social media, to creating your orders - she is a huge part of our team!

  • Jacob Wilson

    Graphic Design

    Jacob is my hubby and biggest cheerleader in this small business journey. He heads up illustration and design, and jumps in to help pack and ship your orders, which is definitely a big job these days!

  • Gina Wilson

    Embroidery

    Gina is not just my mother-in-love but also does all of our professional embroidery orders! We love having her part of the Eli + Emery Team!

  • Jeff the Printer

    Screen Printing

    Jeff jumps in and helps us screen print during our busy holiday shopping season. With years of experience, we love having his help during our busiest and most festive time of the year!

Shop policies

More information

Last updated on May 11, 2022
Frequently asked questions
When will my order ship?

Our processing time on non-preorder items ranges from 1-14 business days. This is the time it takes to create and process your order. Processing times are estimated and based on the current volume of orders we need to process. All orders are processed in the order they are received.

While the majority of our orders are processed and shipped early, please plan according to the full processing time. We are unable to cancel orders that are within our processing time window.

My order's USPS tracking number says it's still "Pre-Transit". Has my order shipped?

Once your order has shipped, it may take up to 24-72 business hours for tracking information to be updated through USPS.

Due to COVID and a high volume of mail (even after holiday shopping season) USPS may experience delays in transit and tracking updates when handling your package. Please remember that a lack of tracking updates does not indicate that your order has not shipped.

Be aware the USPS estimates their delivery dates and may be delayed during high mail volume seasons. While these delays are unpredictable and frustrating, we are not at fault as the seller.

I think my package is lost in the mail.

Oh no! If your item tracks as "In Transit" or "Delivered" and you have not received it, we recommend reaching out directly to your local post office. We're happy to help to the best of our ability, however all lost packages should be reported directly to USPS through your local post office.

We are not responsible for packages lost in the mail due to an old address on file for the customer. Before ordering, please ensure your most current address is entered at checkout.

What is your return policy?

Due to the made-to-order style of our business in which we do not keep shelved inventory, all sales are final.

Have an issue with your order? While we do our very best to make each sure that each and every order is perfect, we're all human and mistakes (very) occasionally happen. Please send us a message here on Etsy we'll be sure to make it right!

How is your apparel produced?

All of our apparel is produced ethically in our socially-compliant WRAP-certified (Worldwide Responsible Accredited Production) factories that are sweatshop-free and child labor-free. We deliver exceptional quality, superior softness, and high attention to detail so you can shop with confidence.

Our designs are professionally Direct to Garment printed in-house with 100% non-toxic and CPSIA-certified inks.

What are your washing and care instructions?

All clothing is machine washable with the garment turned inside out. Line drying is recommended but garments may be dried in low heat settings. As with all apparel, line drying will extend the life of your garment tremendously. Do not iron directly on printed designs.

Do you ship internationally?

Other than shipping within the US, we do offer international shipping to Canada. Please know that we are not responsible for any shipping or customs delays that may occur. The buyer is always responsible for any import fees or taxes that may be due.

Please understand that mail not picked up from customs or from your local PO and returned to us will not be refunded.