We take great pride in the quality and craftsmanship of our jewelry. Attention to beautiful design, materials, and long-lasting wear are our priority. Upon receipt, please inspect your purchase carefully and notify us of any damage within 48 hours to discuss repair/replacement/exchange.

If you are dissatisfied for any reason, you may return your purchase, within 30 days, for a refund of the item's purchase price. We cannot accept returns on custom made or special orders, or jewelry on sale.

To return an item, please send us a note. Wrap your jewelry carefully, and send it, (insured, for your own protection) to: Elizabeth Lydon Studio, 6114 La Salle Ave. #749, Oakland, CA, 94611. Once the jewelry arrives here safely, we will submit your refund via the same method of your purchase, and send you a note to confirm.

Our high standards include providing the best customer service we can. If there is ever a problem, please send us a note right away! Your satisfaction is very important to us. Thank you for your business!

Elizabeth Lydon Studio accepts major Credits Card (Visa, MC, Amex, Discover), PayPal, and personal checks. We require payment within 7 days of order. Items paid by personal check will ship after the check has cleared both banks.

PLEASE READ BEFORE ORDERING
SHIPPING will occur 1-3 business days from ordering. If you need faster shipping or choose Upgraded Delivery (FedEx Overnight or 2Day), please write to confirm we can accommodate your timing needs. We will do our best to meet your schedule!

GIFT-GIVERS: If your package is being sent directly to your gift recipient, please send us a message RIGHT AWAY to let us know, along with a brief note for the gift card. We will hand-write the card for you, wrap it with care, and ship the package without an invoice.

We ship Monday-Friday; no shipping on Saturdays, Sundays, or Holidays. Custom orders and changes may take longer; we will send you a note with estimated timing.

Need it TODAY or TOMORROW? Get a Gift Certificate here http://etsy.me/1pECsyS

NEED IT FASTER?
If you need a quicker turnaround or choose Upgraded Delivery (FedEx Overnight or 2Day), please write to confirm we can accommodate your timing needs. We will do our best to meet your schedule!

INTERNATIONAL DELIVERIES
International Customers Please Note: The shipping charge does not include customs, duty, VAT, taxes, fees, etc. (or UK £8 handling fee for every order). Customers are responsible for all additional fees or taxes applied by their county's customs or postal service. Delivery time varies dramatically from country to country (send us a note if you'd like to know recent delivery timing to your country).

CUSTOM ORDERS
We welcome your ideas and conversations about custom orders. If we are making a custom item for you, we will confirm price and timing with you, before proceeding.

We specialize in Custom One-of-a-Kind Jewelry. It takes vision, creativity, and great communication to make the right custom design. We have had such fun creating jewelry that our clients have only dreamed about, and would love to discuss any project.

Contact us to create designs for your dream Wedding! We love to make the Bride's day sparkle, and can match almost any color, style, and budget.

Please feel free to contact us with any questions!

PRIVACY POLICY

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services .

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy.

You can reference the Etsy Privacy Policy to learn more about Etsy’s own individual privacy practices. https://www.etsy.com/legal/privacy/

INFORMATION WE COLLECT

To fulfill your order, you must provide us with certain information (which you authorize Etsy to provide), such as your name, email address, mailing address, payment information, and the details of the product that you’re ordering.

You may also choose to provide us with additional personal information (e.g., for a delivery or custom order of jewelry), if you contact us directly.

WHY WE NEED YOUR INFORMATION AND HOW WE USE IT

We rely on a number of legal basis to collect, use, and share your information, including:

• As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide you with customer support;

• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

• If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

• As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our products and services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use.

• We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• We share information with Etsy as necessary to provide you with our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies (e.g., USPS, FedEx). We will share your personal information (i.e., name, address, info needed for shipping) with these third parties, but only to the extent necessary to perform these services.

• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith or belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

DATA RETENTION

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 7 years.

QUESTIONS AND CONCERNS

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at elizabeth [!at] elizabethlydonstudio.com or by mail at
Elizabeth Lydon Studio
4115 La Salle Ave, #749
Oakland, CA 94611

If you wish to correct or delete personal information held about you by Etsy, you should contact Etsy at Etsy.com/help.