ELLAandGRACEcustoms

Daleville, Indiana

ELLAandGRACEcustoms is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

ELLAandGRACEcustoms is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on November 5, 2014
*** Our current FALL turn-around is 1-2 weeks unless stated boldly on a specialty listing! We strive for top quality products, excellent customer service and one-of-a-kind creations. Feel free to request custom outfits and matching accessories for your purchase. You can find us on Facebook at www.facebook.com/ella.grace.boutique for exclusive coupon codes and giveaways!

Accepted payment methods

Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Refunds are accepted for items that have defects or incorrect measurements *all handmade items may differ up to .25" in measurements. On defective garments the buyer has 14 days from the date of delivery to return the item in an unworn/unwashed condition. Exchanges can be made at the buyer's shipping expense if due to sizing. Exchanges need to be received before a replacement product will be shipped out - no exceptions. No refunds can be accepted because the buyer does not like the color, changed their minds, did not read the measurements for the garment. If you have received a garment and would like to exchange, you can for a same priced item or receive store credit. If you do find a problem, please contact us. Our policy is not stringent and will be reviewed on a case-to-case basis.
Payment
We accept direct checkout through Etsy and Etsy gift cards at this time. If you have requested and paid for a custom order you have three days to cancel that order from the time of payment.
Shipping
The cost of shipping for each items will now include insurance. Every package is shipped with delivery confirmation and tracking information for buyers/seller protection. If your shipping cost exceeds 5.35USD, it will be shipped via USPS Priority Mail. If you need a purchase on a tight deadline, you can pay a small fee to upgrade your package (RUSH). This would bump your purchase to the front of our production queue. We will ship internationally, please contact for a quote based on your location. Once your package is shipped and scanned, WE ARE NO LONGER RESPONSIBLE FOR IT. We are happy to help you file a USPS claim for the amount of a lost/damaged package. Please keep in mind that we do not hold stock or interest in USPS. We cannot control the weather or if USPS is late delivering your package. We will not refund any portion of your purchase if USPS substantially delays your shipment. It is always recommended that you double check the shipping address before making an online purchase to insure accuracy.
Additional policies and FAQs
* * Important updates will be posted on our store banner AND our facebook page.