The ElleBee Tree is a whimsical brand offering quirky and inspiring home decor, fucntional lifestyle bags and upcycled Jewelry.
Please be aware that items may be made to order. While they will be made with the exact same product as pictured, placement or images on fabric may vary slightly from the items pictured.
Accepted payment methods
Returns and exchanges
I don't accept returns, exchanges, or cancellations
Returns and exchange details
Customizeable options are not valid for exchange or refund.
If a refund is the solution it will be given minus the cost of shipping and Etsy fees and you are responsible for fees to return the item.
Refunds / Exchanges will only be considered within 25 days of the ship date. Items that meet the refund requirements must be returned within 14 days of refund correspondence.
Refunds will be issued after the item is sent back to me, unused and with original packaging. (Again, minus original shipping costs).
Please be mindful of possible variations in item color from screen to screen. Contrast and brightness may vary. Please request more information if needed.
Masks have a guarantee of 5 weeks from dispatched date. After that time it is too subjective to distinguish amount of wear, how items were washed, if care tips were followed according to the listing, etc.
Ready Made items will be shipped according to their individual processing times. Please refer to these before purchasing to assure your item will ship in time for when you need it.
Please message me for arrangements on express shipping options/ tracking options prior to your purchase to ensure the listing reflects your order accurately.
Please message me if you require an invoice with your parcel. To cut down on paper waste I do not automatically include this with your order.
While I am more than happy to do this after the parcel has been shipped I do require additional postage.
You can also print off your own invoices under your purchase tab in your account.
You can expect to receive your item within 6-20 shipping days (this excludes weekends and holidays) if you’re in Canada or the USA. *Please note that while Covid19 is impacting delivery times, these estimates may also vary.*
if you're an international buyer please allow up to 14 weeks for your item to arrive. I have been experiencing delays to Australia and the UK.
If you haven’t received your purchase within this time allowance please contact me and we can work out a solution!
Please note that buyers are responsible for any charges that may accumulate en route from a third party- customs, etc.
Tracking is not included on "Free Shipping or Shipping Inlcuded" items but can be added for an additional cost.
ANY SHIPPING OVERAGES over $2 will be refunded.
Please message me before checkout. Priority shipping can be added as well. Please message me.
Items will be shipped to the addressed provided by Etsy. Please double check that this accurately reflects where you would like your parcel to end up. Parcels that are sent to incorrectly supplied addresses will not be refunded. If the item is returned to me through the mail provider at my error or the error of the mail provider, I will absorb the cost to re-ship to the same address provided. If a new address is provided, the shipping cost will need to be re-paid by the customer and any costs incurred via the error. Should you wish to cancel an order that has been returned to me it will be refunded minus the original cost to ship and any costs incurred because of the error.
Items that INCLUDE shipping (Free shipping) are sent via standard mail in Canada, un tracked. Please message to upgrade shipping.
Additional policies and FAQs
Although feedback is not mandatory it is always appreciated.
Let me know you received your purchase and are happy with your items by messaging me directly or taking the time to fill out the feedback option provided by Etsy.
If you are unhappy with your purchase please message me before leaving feedback so I can have a chance to make the purchase right for you.
Public items that are requested to be put on reserve will be held for 48Hrs. After 48Hrs the item will be again made public unless other arrangements are agreed upon by the purchaser and myself.
Each custom order is different.
Please message me privately via Etsy’s messaging system to discuss the needs of your custom order. I will be able to give you details on cost/shipping/turn around time etc.
Applicable to all custom orders:
At the time the order is officially placed I require a full payment of the order + appropriate shipping costs as determined by myself and the purchaser.
This payment is non-refundable.
Please feel free to message me via esty messaging service.
BE INSPIRED, STAY HAPPY!
PS: Don’t forget to check out my shop announcements for regular updates AND promotions!