ellenelizabethstudio's Shop Policies
We are BACK! Welcome to our Grand Re-Opening of Ellen & Elizabeth - Life Decor.
We are a mother daughter duo. All of our items are handmade. We pride ourselves in creating items that are colorful and creative fit to decorate the home and your life.
Please let us know if you have any questions regarding our products.
Thanks for stopping by!
We accept personal checks, money orders, and PayPal. Payment must be received before we ship, and items will be shipped within 48 hours of receiving payment. In the case of personal checks, we will wait until the check clears to ship the item.
Please contact us if you have any questions!
We ship internationally. Please e-mail us about your international shipping needs. Insurance is purchased upon request. We normally use USPS Priority Mail to send purchases, but for our smaller items like bracelets, we will send those via regular USPS.
Refunds and Exchanges
If an item is damaged in transit, please contact us, and we will figure out a solution - whether that be a refund or we make you a new piece that resembles your purchase as much as possible.
If you are unhappy with your item, you can return the piece for a full refund, minus the shipping, or we can work with you to create something that you had more in mind.
If you experience any problems, questions, or concerns along the way, please don't hesitate to contact us. We pride ourselves in exceptional customer service and great handmade goods, so please contact us to solve any problems before leaving a negative or neutral feedback! Thank you!
Additional Policies and FAQs
We gladly accept custom orders! We will work with you all along the way so that we can ensure that a piece is exactly as you wished for!
Thank you for checking out Ellen & Elizabeth! We look forward to working with you!
Last Updated June 26, 2014