EllieAlexanderAuthor

Welcome to my little corner of Etsy! I’m Ellie Alexander, author of cozy mysteries and lover of all things warm, inviting, and deliciously mysterious. Your privacy is as important to me as the perfect recipe for a flaky scone. Below is how I handle the information you share with me.

Information I Collect

To process your order, I collect certain information, such as your name, email address, postal address, payment details, and the product details you’re purchasing. If you’re kind enough to reach out with any questions or comments, I may also collect additional information you choose to provide.

Why I Need Your Information and How I Use It

I collect your information to fulfill your order, provide customer support, and to stay in touch about your order or future products you might enjoy. Here’s a bit more detail:

• To Process Your Order: I use your information to process your payment, ship your order, and keep you updated along the way.
• To Improve My Shop: Your feedback and purchases help me create more of what you love.
• To Communicate With You: If you’ve opted in, I’ll send you updates about new releases, special offers, and cozy mystery-related goodies.

Information Sharing and Disclosure

Rest assured, your information stays between us and is used solely to run my shop and fulfill your order. However, I do share information with third parties in a few select circumstances:

• Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service Providers: I may engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with Laws: If required, I may disclose your information to comply with legal obligations, respond to legal claims, or protect my rights.

Your Rights

You have the right to access, change, or delete your personal information that I hold. Except under exceptional circumstances (like when I’m required to store data for legal reasons), I will generally delete your personal information upon request.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in this Privacy Policy. However, I may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce my agreements. I generally keep your data for up to 7 years.

Transfers of Personal Information Outside the EU

If you’re based in the EU, please note that your information will be transferred outside of the EU, to the U.S., where my shop is based. I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud and other providers I use are Privacy Shield certified.

Updates to This Policy

I may update this privacy policy from time to time in order to reflect, for example, changes to my practices or for other operational, legal, or regulatory reasons.

How to Contact Me

For EU data protection law purposes, I, Ellie Alexander, am the data controller for your personal information. If you have any questions or concerns, please contact me at shop@elliealexander.co. Alternatively, you may mail me at:
1415 Mallard Way, Sunnyvale, CA, 94087

Thank you for being part of my cozy mystery community! Your trust means the world to me, and I’m committed to safeguarding your privacy with the same care I put into every book and baked good.

Warmly,
Ellie