Classic Design by Ellie-Rose Creations

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Shop policies

Last updated on June 1, 2013
We are pleased to welcome you to Ellie-Rose Creations. Ellie-Rose Creations is specially set up for Etsy. Our headdresses have been specially hand crafted. We do hope that you will find something here to your liking.

Our sister shop, Ellie-Rose Limited has been trading as a company for eleven years selling fashion fabric flowers. For more details of our full range please visit our sister company on our website at www.ellie-rose.com.

For general enquiries our UK customers can telephone us on 01376 341175.

Accepted payment methods

Returns and exchanges
All returns for whatever reason must be within 14 working days of receipt of goods. An email notification must be sent in the first instance by clicking on the Contact button to your right.

In the unlikely event that an item has been damaged in transit or is faulty in anyway we will refund the full cost, including post and packing or send a replacement free of charge.

If you have changed your mind regarding your purchase and require a refund, there will be a 20% restocking fee. All such items are to be returned in good condition in their original packing.
At this time PayPal is the only payment method we are able to accept.
Please allow for up to ten working days for delivery folowing placement of an order.

Deliveries within the UK and Ireland are by Royal Mail. There is a flat-rate charge per order of £3.95 ($6.60)

International deliveries are sent by Royal Mail Air Mail at a flat-rate charge per order of £7.20 ($12.00)
Additional policies and FAQs
Please be aware that all our photographs are representative of our final products, but due to the handmade nature of each piece, slight variations may occur.

Should you have any specific requirements regarding a special order we would be pleased to hear from you. We will then do our very best to produce exactly what you are looking for.

Best wishes,