Cancellations can only be accepted within 24 hours of placing your order.

Once received, you may return an item, for any reason - no questions asked, within 14 days after you receive it. PLEASE NOTE: Personalised pieces are non-refundable.

Please return it in the same condition and in suitable secure packaging. I will refund the item price (original P&P charges are non refundable) upon return. Please let me know to expect a return.

For international customers: I will allow 30 days for the return if you notify me within 7 days of your receipt.

Buyer to pay all return postage costs.

I accept: PayPal, Credit/Debit Card & Etsy Gift Cards.

Postage costs include all packaging.

------------------------ESTIMATED DELIVERY TIMES AFTER DISPATCH--------------------

Please remember that these times are estimates:

UK - 1st Class Mail - 1-3 working days.

Standard Air Mail outside of the UK:

USA/Canada/Australia - 6-16 working days
Europe - 4-10 working days
Rest of the World - 6-16 working days

You are responsible for any customs charges/import duty/taxes etc you may incur in your country.

The vast majority of items will arrive well within these time frames, but times are dependant on the postal service in your country which means that occasionally they can take longer so please allow up to 25 business days for delivery.

*** JEWELLERY CARE TIPS ***

How to look after your Ellis & Pip jewellery:

Store it safely

Store your jewellery in a jewellery box or in its original packaging to prevent it tangling and rubbing against other pieces. This will also help to protect it against sunlight and moisture which can lead to tarnishing.

Wear with care

Many of my pieces are delicate so treat them gently to avoid scratches and accidental damage.

Avoid getting it wet

Keep it away from water when washing or swimming as this can speed up the tarnishing process, weaken threads and wires and discolour stones and pearls.

Clean and polish

Sterling silver naturally tarnishes over time and can appear to darken or look dirty.  If this happens it is possible to bring back its natural shine by polishing it. A silver cloth, which is a soft duster containing silver polish, is recommended. When cleaning silver, be careful not to spill cleaning products onto any stones, crystals or pearls as this may damage them beyond repair. Pearls, crystals, and semi-precious stones are particularly delicate and should be cleaned only with a soft cloth with no cleaning products or chemicals.

Protect from cosmetics

Avoid contact with hairspray, perfume, and moisturisers, as this will damage the delicate surface of any pearls and affect the shine of metals and crystals.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of EU data protection law, I, Laura Blainey, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello [!at] ellisandpip.co.uk. Alternately, you may mail me at:

Laura Blainey, 73 Meadow View, Higham Ferrers, NN10 8EN