I accept: PayPal, Credit/Debit Card & Etsy Gift Cards.

Postage costs include all packaging.

------------------------ESTIMATED DELIVERY TIMES AFTER DISPATCH--------------------

Please remember that these times are estimates:

UK - 1st Class Mail - 1-3 working days.

Standard Air Mail outside of the UK:

USA/Canada/Australia - 6-16 working days
Europe - 4-10 working days
Rest of the World - 6-16 working days

You are responsible for any customs charges/import duty/taxes etc you may incur in your country.

The vast majority of items will arrive well within these time frames, but times are dependant on the postal service in your country which means that occasionally they can take longer so please allow up to 25 business days for delivery.

Cancellations can only be accepted within 24 hours of placing your order.

Once received, you may return an item, for any reason - no questions asked, within 14 days after you receive it. PLEASE NOTE: Personalised pieces are non-refundable.

Please return it in the same condition and in suitable secure packaging. I will refund the item price (original P&P charges are non refundable) upon return. Please let me know to expect a return.

For international customers: I will allow 30 days for the return if you notify me within 7 days of your receipt.

Buyer to pay all return postage costs.

*** JEWELLERY CARE TIPS ***

How to look after your Ellis & Pip jewellery:

Store it safely

Store your jewellery in a jewellery box or in its original packaging to prevent it tangling and rubbing against other pieces. This will also help to protect it against sunlight and moisture which can lead to tarnishing.

Wear with care

Many of my pieces are delicate so treat them gently to avoid scratches and accidental damage.

Avoid getting it wet

Keep it away from water when washing or swimming as this can speed up the tarnishing process, weaken threads and wires and discolour stones and pearls.

Clean and polish

Sterling silver naturally tarnishes over time and can appear to darken or look dirty.  If this happens it is possible to bring back its natural shine by polishing it. A silver cloth, which is a soft duster containing silver polish, is recommended. When cleaning silver, be careful not to spill cleaning products onto any stones, crystals or pearls as this may damage them beyond repair. Pearls, crystals, and semi-precious stones are particularly delicate and should be cleaned only with a soft cloth with no cleaning products or chemicals.

Protect from cosmetics

Avoid contact with hairspray, perfume, and moisturisers, as this will damage the delicate surface of any pearls and affect the shine of metals and crystals.