EARRINGS: No refunds or exchanges on earrings for sanitary purposes. If you were sent the wrong item or it arrived damaged, please DO NOT open the sealed packaging and simply ship the item back - you will be reimbursed for this cost either by refund or by store credit. Any item returned obviously worn will result in a personal hygiene fee plus the cost of the item.

PHOTOGRAPHY: If your print arrives damaged, please refuse the package and contact me immediately so that I may contact the courier directly. A replacement print will be shipped as soon as possible.

ALL OTHER ITEMS: If you were sent the wrong item or it arrived damaged, simply ship the item back - you will be reimbursed for this cost either by refund or by store credit. A replacement item, if available, will be shipped as soon as possible. If there is no replacement available, you will receive a full refund. If your item was originally shipped Express Mail or via an alternate courier, please note that your express shipping cost is not refundable.

ElloPoppet does not accept returns or exchanges if you simply do not like or do not want the item purchased. If you feel I have misrepresented any item in my shop, please do not hesitate to contact me. I will be more than happy to work with you to resolve issues of this nature.

ElloPoppet accepts payment by personal check, money order, or PayPal. Please do not send cash or coin via US Mail. To cancel your order, please contact me within 24 hours of placing your order. If your order has already shipped, I will not be able to cancel your order.

NEW YORK STATE RESIDENTS: The current statewide sales tax (4%) will be added to your order via the new checkout feature.

Orders will ship within 2 business days following receipt of payment. For checks and money orders, this refers to the next business day after your check has cleared the bank. Only PayPal orders are eligible for express shipping.

Your order will be packaged by hand and sent First Class Mail. PLEASE SPECIFY AT THE TIME OF ORDER PLACEMENT if you would prefer USPS Priority Mail (about 2 days) or USPS Express Mail (overnight) shipping, or a different courier. Shipping via Express Mail or an alternate courier will be priced at the standard rate plus an additional 10%.

If you reside outside of the US or Canada, please note that the default shipping price of $5 is approximate and maybe adjusted once the final cost is determined based on your location. Please CONVO me in advance if you are concerned about the final shipping cost.

All items are created and packaged within my home. While I maintain a clean, smoke-free home, I do have one cat (Lieutenant-Commander Miles) and one dog (Dexter, the Silky Terrier). If you have severe allergies, please be aware that there is a minuscule chance that a cat hair may touch your item and or your item's shipping envelope at some point in this process. ElloPoppet is not responsible for any reactions outside of elation and joy that you may experience upon receipt of your purchase.

WHEN ORDERING PHOTOGRAPHIC PRINTS:
If you are interested in additional sizes, please CONVO me and I will be happy to work with you. Image is centered on 8.5x11 matte finish paper for ease of mounting and custom framing & matting. If you would like your print trimmed prior to shipping, please let me know in the Notes to Seller box at checkout.

Other paper choices include:
Epson Premium Luster (archival)
Epson Professional Glossy (archival)
Terracycle Eco-Friendly Paper in Grass (textured, non-archival – the kind on your lawn!)
Terracycle Eco-Friendly Paper in Elephant Poop (textured, non-archival – yes, real poo!)
Yellow Petal-Inclusion Paper (strong texture – the petals resist the ink!)
Watercolor Paper (my choice of whatever I have around)

If you're looking for crisp, clear photographic results, choose one of my Epson papers. For a softer, hand-drawn, hand-painted look, choose one of my textured papers. Please indicate your paper choice in the Notes To Seller.

I am also available for professional level custom framing & matting design advice. I am familiar with archival mounting and framing methods and materials and would be more than happy to provide suggestions – simply CONVO me!

All images are copyright by me, ElloPoppet (Sara Lantz). Please respect image copyright law. Images you see here are optimized for online viewing - your photo will be printed from the original high resolution file.