Announcement
Thank you for visiting! Eloise & James Design Studio specializes in printable event stationary to celebrate the special moments and people in your life! Have a look around and feel free to contact me if there are any questions you might have. New items are added to my shop each week, and most designs can be customized for any type of event. I look forward to working with you!
Items
Featured items
All Items
Reviews
Shop policies
Shipping
Customs and import taxes
Digital downloads
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 2 days of purchase
More information
Frequently asked questions
What is your turnaround time?
Instant Downloads:
Your file will be available to download on your purchases page shortly after your payment is confirmed. https://www.etsy.com/your/purchases
Digital Invitations:
After you place your order and I receive payment and event details, you will receive your proof within 1-2 business days. After you approve of your proof, you will receive your final copy within one business day. If you request any changes to your proof, please allow one business day for me to send you and updated proof to review.
Other Personalized Products:
Your file will be sent to your email within 1-2 business days.
Do you accept rush orders?
Yes. I do my best to fulfill rush orders, but there are times that I may not be able to. Please let me know if you need a your order sooner than the listed turnaround time. There is a $5 fee for all rush orders.
Can I order a custom size of a product in your shop?
Yes, most of the time. There is a $5 fee to customize the size of a design. Just let me know the dimensions that you want, and I will let you know if it can be done.
Do you offer print services for your designs?
Sorry! Not at this time.
Do you accept refunds?
Because of the nature of digital products, I do not accept refunds except under special circumstances. If you are unhappy with your product, please let me know ASAP and I will work to fix it.
Do you accept cancellations?
I accept cancellations up until the time that I deliver your digital proof (for invitations) or final product. After I have sent your invitation proof or printable file to your email, no cancellations will be accepted. If you approved of your proof and then realize upon receiving your product that there is an error, please let me know ASAP and I will correct it. However, there will be a $5 fee (unless the error was on my part).
I do not accept cancellations for instant downloads.
Do you do custom orders?
I would be happy to, depending on my schedule. If you want to request a custom order please message me and I will let you know if it can be done and give you a quote.
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All designs are for PERSONAL use only. They may not be used for commercial or resale purposes.