Art & Design ~ Stationery ~ Jewelry & Accessories
elsiundEdi's Shop Policies
Thanks so much for stopping by elsi & Edi! Stay a while & Enjoy! :)
If you have any questions please feel free to contact me.
My shop is based in Switzerland, but all my prices are in U.S dollars.
I only accept Paypal at this time. Payment is required within 24 hours
of purchase or the transaction will be canceled and the item(s) re-listed.
If your having any problems feel free to contact me through Etsy convo.
Shipping address : I will ship to the address on your ETSY account, so please ensure it matches your Paypal address. If you wish to ship elsewhere, please send me a Convo or leave a message in the "message to sellers" box upon checkout.
Items will be shipped via Swiss Post. I will ship the items once I get full payment.
Within 1-5 business days except weekends and Holidays. Please note custom orders may take longer to ship but I will send you a message regarding that.
I use PRIORITY shipping for all etsy orders.
The arrival time of your package depends on where you live.
It could take up to 1-2 weeks to get to you.
Ex: Canada - 3 to 7 days
Europe - 2 to 3 days
Australia - 4 to 5 days
There is also ECONOMY shipping, which is more cost-effective, but it will take a longer to receive your package. If you would like this option please send me a message before you make your purchase so I can set the shipping accordingly.
PLEASE NOTE: Since I ship all my items using PRIORITY International shipping,
it doesn't take a long time to receive your package because of this shipping costs
DO NOT include INSURANCE or TRACKING INFORMATION. If you really need
to insure & track your package please Let Me Know in Advance of your purchase
so that I can contact the postal office and get back to you with quote & so I can
adjust shipping costs accordingly. For Urgent/Express International shipping costs
are roughly $30 and up.
Refunds and Exchanges
Refund policy: Please contact me within a week to let me know your returning
an item. In order to receive the refund, the items must be in it's original condition, must be shipped within a reasonable time to get a full refund back. Once I get the purchase back I will give you your refund. You will get a full refund back MINUS the shipping. Return shipping is the customer's responsibility.
I wrap my items very carefully and safe so it is in perfect condition when I send it out. Once it is sent out, there is NO REFUND on any DAMAGED or DELAYED items due to shipping. Please understand that it is out of my hands once I ship it.
If for any reason you don't get your package and it is lost in the mail after a long time (1+ months), please contact me immediately and I will see what I can do.
Just so you know, honesty in the best policy!
As a human and business owner I respect honesty just like the next person would :)
Additional Policies and FAQs
If you would like to reserve an item, please let me know
I will make a special listing for you :)
Custom orders are always welcome, please click on the Request Custom button
to fill out your request or send me a message :) If it is a huge order please let me know ASAP so I will have enough time to make it & ship it out on time.
Please don't tell me within the same week at least give me 1 to 4 weeks notice in advance so that I have time to negotiate with you, make it and ship it out on time.
All my pieces are handmade by me with love, personal care and attention.
They are made in a smoke free environment. In my house I do live with cats
and a dog so I try my best to keep all my pieces safe away from them when
I am working.
Thank you for supporting my work.
All my pieces are my original works and are © copyright protected.
© Andréa Lindenberg. elsi&Edi. 2011-2014
Contact me through Etsy convo or my email address: drelinstudios [!at] gmail.com
Last Updated January 5, 2014