Elvenhair - see galozels.etsy.com

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Shop policies

Last updated on March 4, 2011
I try very hard to give you the most detailed description of every item as I can so that you will know exactly what you are buying. If you have a question that isn't answered in the description or you want clarification about something please don't hesitate to ask!

Accepted payment methods

Returns and exchanges
I'm happy to refund or exchange if something is faulty and I didn't disclose it in the description.
Paypal, direct deposit (if you are in Australia). If you are in Brisbane you can even pick up your purchase and pay cash - and save on postage!
I post using Australia Post within 24 hours of every sale (except weekends when the Post Office isn't open). If there is going to be a delay for any reason will contact you immediately.

I'll always combine postage where I can.
Additional policies and FAQs
If you want to buy several hats at once please email me as I will probably be happy to give you a discount.

As I can't always get exactly the same wool, and as felting is an art, not a science, I can't guarentee that a custom order will turn out the way we want it to be. However, I'm game if you are, and you are never under any obligation to buy the finished product if it is not what was originaly hoped for.