Below you will find important information, that I encourage you to read. If you have any questions regarding ordering, payment, shipping etc. don't hesitate to convo me :-)
Accepted payment methods
Returns and exchanges
If you experience any problem with an item, please convo me within 1 week and I will do my best to reach a solution with you.
Refunds will not include shipping cost, except if there has been a production mistake on my part.
Unfortunately refunds cannot be given for custom made orders, if these are as discussed and agreed on in advance.
Also I would like to ask that you do not just leave negative or neutral feedback without contacting me first and giving me a chance to resolve a potential problem. I will always try my best to make you happy with your purchase.
I aim to ship within 3 days after recieving payment. Except week-ends where it might take one extra day.
Items that involve adjustment to size/length etc. will be shipped in approx. 8-12 days, as I am only able to make jewelry during weekends.
Shipping times: US usually around 10-15 days. Europe: usually 1 week or less. However it depends on your local customs and mail services.
Standard shipping is not insured or trackable. Insured shipping is some times available at an extra charge.
However it is very rare that a parcel gets lost and insured shipping is very expensive in Denmark.
All jewelry will arrive in a beautiful fabric bag, inside a sturdy shipping box that will fit through most mail boxes. If you prefer that I use a white box , please let me know in "note to seller" on your way through check out or convo me.