ElvesGarden

Neo Victorian Opal and Rhinestone Jewelry

ElvesGarden is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

ElvesGarden is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on August 10, 2014
Welcome to ElvesGarden!

Below you will find important information, that I encourage you to read. If you have any questions regarding ordering, payment, shipping etc. don't hesitate to convo me :-)

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
It is very important to me that you are completely happy with the jewelry you buy in my shop. Therefore, if for some reason you are not happy with your order, I offer to give refunds within 7 days of you recieving the item. The item must be in its original condition and unused.
If you experience any problem with an item, please convo me within 1 week and I will do my best to reach a solution with you.

Refunds will not include shipping cost, except if there has been a production mistake on my part.
Unfortunately refunds cannot be given for custom made orders, if these are as discussed and agreed on in advance.

Also I would like to ask that you do not just leave negative or neutral feedback without contacting me first and giving me a chance to resolve a potential problem. I will always try my best to make you happy with your purchase.
Payment
I accept Paypal. You can use your Visa og Master card to pay even if you don't have a Paypal account.
Shipping
I ship internationally to most countries.

I aim to ship within 3 days after recieving payment. Except week-ends where it might take one extra day.
Items that involve adjustment to size/length etc. will be shipped in approx. 8-12 days, as I am only able to make jewelry during weekends.

Shipping times: US usually around 10-15 days. Europe: usually 1 week or less. However it depends on your local customs and mail services.

Standard shipping is not insured or trackable. Insured shipping is some times available at an extra charge.
However it is very rare that a parcel gets lost and insured shipping is very expensive in Denmark.

All jewelry will arrive in a beautiful fabric bag, inside a sturdy shipping box that will fit through most mail boxes. If you prefer that I use a white box , please let me know in "note to seller" on your way through check out or convo me.
Additional policies and FAQs
If you are interested in having a piece of jewelry made especially for you, or for someone special, I will be happy to create something special for you. Just convo me.