emilyandevelyn

Beautiful Bespoke Knitwear for Babies and Toddlers.

Southampton, United Kingdom · 390 Sales

emilyandevelyn

Beautiful Bespoke Knitwear for Babies and Toddlers.

Southampton, United Kingdom 390 Sales On Etsy since 2012

5 out of 5 stars
(105)
Shop owner

Carol

Contact

Announcement   Hello and welcome to my shop.I pride myself on the work that I produce and the standard delivered, Every item is made with love and care for that special little person in your life.
I only use high quality yarns and materials for my products and everything is ready to ship unless stated.


************* Photographers Please note ****************
Any photographer purchasing my hats will be refunded 20% of the total sale costs (this excludes shipping) in exchange for images that I can use in my shop.At the moment I do not trade hats for images.
Thank you.

Many thanks for visiting my shop.
Carol x

Announcement
Last updated on May 5, 2016

Hello and welcome to my shop.I pride myself on the work that I produce and the standard delivered, Every item is made with love and care for that special little person in your life.
I only use high quality yarns and materials for my products and everything is ready to ship unless stated.


************* Photographers Please note ****************
Any photographer purchasing my hats will be refunded 20% of the total sale costs (this excludes shipping) in exchange for images that I can use in my shop.At the moment I do not trade hats for images.
Thank you.

Many thanks for visiting my shop.
Carol x

Carol

Contact shop owner

Carol

View all 63 items

Reviews

Average item review
5 out of 5 stars
(105)
View all 105 reviews

Updates

Custom order of my cable pixie bonnet with matching shorts. Almost ready to ship.
Latest orders due to ship tomorrow.
My original Elodie bonnet now available in a superwash merino yarn. I love this shade of green. It can be made from a huge choice of colours. Convo me for details.
View all 5 updates

Shop policies

Last updated on March 24, 2016
Hello and welcome to my shop.
Everything in my shop is handmade by me with love and care.
I only use high quality yarns- I don't use cheap yarns and never will as this reflects in the quality of my products.
My home is smoke free.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
Paypal is my preferred method of payment.
You can pay with a credit card even if you don't have a PayPal account.

Please ensure that the address for shipping is the same registered address on Paypal and Etsy.

I am not responsible for your items once they have been dispatched.
Shipping
Items will be shipped by UK Royal Mail / Air Mail.

Please see below for time frames on custom orders.

Address – Please ensure that you state clearly the address where the item is to be sent if it is different from the address registered with Etsy or Paypal.

Timeframes – Unless specified my items are not ready to ship, so I make all orders on receipt of payment. Individual listings will show how long an item is likely to take and I always ensure that an item is ready to ship within the timeframe specified.
You will be notified when your order has been dispatched.

Postage - Within the UK all orders are shipped via Royal Mail with a proof of postage. Where cost allows I will send via the signed-for service, but this is not my standard postage policy.

International orders are sent via regular Airmail and, depending on the country you live in, can take in excess of 20 business days to arrive. I do not usually send parcels via priority or tracking mail, but there is an option at checkout for this on certain items.This option is recommended for international customers as items can very occasionally go missing in the post and tracking ensures that we know where they are, but also insures the parcel up to £50. Normal Airmail packages are only insured up to a value of £20 if they go missing.

Customs fees, taxes and charges – Please remember that if you are ordering internationally you are the importer and you are responsible for paying any customs fees, taxes or charges that you country’s import laws impose. Please contact your customs office and check that you are aware of these prior to placing an order as I cannot advise on these matters.

Presentation – My items are made in a clean, smoke free cat friendly home.

Your item/s will be packaged with care. All of my items are wrapped in white or cream tissue and placed in a bubble wrap envelope. Items needing more protection such as pom pom hats and certain cardigans/sweaters will be placed inside a brown box.
If you would like your item gift wrapped please ask at checkout. There is no charge for this service.

Many thanks.
Carol.
Refunds and Exchanges
I am sure that you will be happy with your purchase-your satisfaction is very important to me.
In the unlikely event that an item is defective,please contact me within 5 days of receipt.
In that situation I will accept return of the garment in original, clean and unused condition for a refund of purchase price upon receipt.
No refunds will be given on shipping and return shipping costs are to be covered by the buyer.
This policy does not cover change of mind, colour and sizing so please choose carefully.
Please feel free to contact me with any questions you like before purchasing.
Additional policies and FAQs
All items are made to order unless otherwise stated.
Individual listings will show timescales on custom orders.

Occasionally I may need to substitute a yarn.This will be of the same or even better quality and sometimes more expensive but the cost will stay the same to the customer.

Computer monitors differ vastly:-
Please take this into consideration when making a purchase.I try to ensure that my colours are as true as possible to the item but sometimes there may be a slight variation.
Thank you.

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