Emilylisbethjeweller

Unfortunately I am unable to refund or exchange made to order rings where the customer has given the incorrect size so please check your ring size carefully before ordering.

Note that thicker bands can prove tighter on the finger than a slimmer band; likewise for stacking rings where you are wearing more than one on your finger. I would recommend you get your ring properly measured at a jewellers free of charge and try on a ring of a similar width to the one you have chosen before ordering.

Rings can generally be decreased or increased by a size or two. I charge £20 for resizing a plain band (not stone set) bought from myself.

Silver by its very nature will tarnish over time. Each piece of jewellery is sent with a small anti tarnish tab to keep in the box with your jewellery when its not being worn; however if it does start to dull then a shop bought silver polishing cloth will bring the shine back.

To keep the matt finish on your jewellery you can use a very fine brillo pad.

Do not swim, shower or use detergents when wearing jewellery containing stones. Stones each have a number on the MOH's scale which relates to its hardness with diamond at 10 and Amber and Pearl towards the bottom. These can be slightly porous and become damaged when they come into contact with chemicals.

For items that have a patina added please note that this will fade with wear.

I am registered with both Birmingham and London assay office.
All items of silver over 7.78g and gold over 1g will be hallmarked according to British hallmarking regulations. This is per item. For example a pair of cufflinks are classed as two items and therefore are not legally required to be hallmarked unless each cufflink exceeds 7.78g silver.

I have chosen to hallmark many of my lower weight items (even though not legally required) for buyer reassurance, although don't be put off by items not hallmarked.

Contrary to popular belief '925' is NOT a hallmark.

A hallmark consists of three compulsory marks. These are made up of the sponsors mark (in my case ELF), the standard mark (925 for silver) and the assay office mark (ie anchor for Birmingham or leopard for London). Please note that a 925 mark alone is NOT proof of authenticity but can be added to items that fall below the 7.78g threshold where a legal mark isn't required.

It's illegal to sell un-hallmarked silver over this weight so always be sure of what you're buying.

Silver threshold is 7.78g and gold is 1g.

For more information on hallmarking visit https://theassayoffice.co.uk/uploads/pdfs/act-legislation.pdf

I aim to ship orders within 3 working days of cleared payment (with the exception of custom/personalised orders).

UK - Orders up to £100 are sent via Royal Mail 1st Class Signed for. Orders over £100 are sent special delivery.

USA - Royal Mail International tracked and signed. Usual shipping time is 2-3 weeks.

Buyers are responsible for any custom and import taxes that may apply.

Orders will be shipped to your paypal address unless otherwise stated.

Unfortunately in addition to custom orders I am also unable to offer refunds or exchanges in earrings for hygiene reasons.

UK
All items posted within the UK are sent via Royal Mail signed for or special delivery to limit any chance of missing post. Please be aware that a signature will be required on delivery.

Royal mail will not class your package as missing and claims can not be processed until 2 weeks has lapsed; however please contact me via Etsy in the first instance if you believe your parcel to be missing and I will do what I can to help.

USA
All items are sent via Royal Mail International tracked and signed to limit the chance missing post. Delivery usually takes 2-3 weeks but please allow 5 weeks for delivery before Royal Mail will deem the parcel lost.

Please allow longer shipping times during busy holiday periods.

In accordance with distance selling laws, you have 14 days to request a refund/exchange with a further 14 days to get the item back to me.
Purchaser to pay return postage. Item will be refunded in full once it has been returned unworn, in original packaging and in a resalable condition. It is recommended that you choose the same recorded postage method as was used to send to you. I can not be held responsible for missing returns.

Where an item is faulty, return postage will also be refunded.

Earrings are exempt from refund/exchange due to hygiene reasons, or at my discretion where ear wires can be replaced.

Made to order, personalised and/or bespoke commissions are non refundable unless faulty.

As a small business I don't have large stocks of precious metal, therefore gold rings in particular are made to order. If you're unsure of your size and aren't able to get sized properly at a jewellers then I can send you a ring sizer (or in some instances a selection of copper samples). Please let me know at time of ordering if this is your intention.

I am able to resize a simple gold ring up or down a whole size. The cost for this service is £20 and available to purchase as a separate listing.

If you are interested in discussing a commission please note I have a 6-8 week lead time from finalisation of design and a 50% deposit is required up front before work can commence.

Please also be aware that I am unable to work to someone elses design.

I send all items with tracking to limit missing post, however there are some occasions (especially in these new Covid times we find ourselves in) whereby Royal Mail may mark something as delivered without requesting a customer signature to limit contact. If you think this is the case please start by checking that it's not been left in a safe place or taken in by someone else.

Royal Mail uses GPS on the delivery scanner so is able to determine whether the parcel has been delivered or not. If the fault lies with the delivery service then a full refund will be issued once liability has been admitted/police report of theft filed.