thumbdogue

Bespoke brooches and accessories

Bristol, United Kingdom | 9 Sales

thumbdogue

Bespoke brooches and accessories

Bristol, United Kingdom 9 Sales On Etsy since 2010

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(7)

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Emma-Jane

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Emma-Jane

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About

A pop of colour with Thumbdogue

Colour informs everything I create. No mater what craft I put my hand too, be it papercraft, painting or sewing; colour and composition is always what drives what I do. All my creative ventures are poured into Thumbdogue. Some take the form of visual design and paper craft but mostly I currently focus on sewing projects such as accesories, bags or cushions.

Around the web

Shop members

  • Emma-Jane Yon

    Owner, Maker, Designer

Shop policies

Last updated on January 22, 2013
Welcome and Thank you for visiting THUMB DOGUE
All items are designed and hand-made by myself, Emma-Jane: - Made in the UK in a smoke and pet free environment using reclaimed materials, vintage buttons, trims and embellishments. Once made, all items are individually packaged and shipped using British Royal Mail.
Please take the time to read the shop policies before making your purchase.
If you have any further enquiries please don’t hesitate to contact me.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Check
Returns and exchanges
If for any reason you are dissatisfied with your purchase, please contact me within 2 days of receiving your item. Each refund is handled on a case-by-case bases so contact me as soon as possible. If there is a genuine fault with the item or if you simply changed your mind and the item is not damaged and in its original condition, I am happy to refund full costs upon return of the item.
You, the buyer is responsible for return shipping/postal fees.

Please note that whilst every effort is made to describe the item accurately, colours might slightly differ depending on computer monitor settings.

If in doubt please don't hesitate to contact me.
Payment
I accept payment from paypal/debit/credit cards and personal cheques.
Please make payment at the time of placing your order following the normal etsy checkout system. Ensure that your shipping address is correct and specify if it is different to your billing account if paying through paypal. Whenever in doubt please see Etsy’s help guide for buying at: http://www.etsy.com/help_guide_checkout.php

Purchases will only be dispatched once payment has been cleared.

If you want to cancel a purchase, please contact me as soon as possible, I intern contact Etsy who completes the cancellation process.
Shipping
• Items are posted on the first available working day of payment being received.
• As I’m based in the UK, I use the British Royal Mail service for all my shipping needs.
• All international packages are posted using standard air mail rates.
• First class packages usually are delivered the next working day in the UK and up to 5 – 10 working days for international mail. Be advised that items are often held at customs thus adding to the delay of delivery – If this happens please be patient and if your package still hasn’t arrived within 15 working days of your email confirmation please contact me and I will follow it up with the post office. You might also be required to contact your local post office to confirm if a delivery was attempted at your end.
• All packages will be ‘recorded signed’ for a proof of delivery but are not insured or registered. If you prefer your package to be registered and insured you can opt for the ‘AIRSURE’ mail service, which provides priority handling and tracking. Please contact me, calculated by package weight.
• Please note as each country’s postal service varies, any customs duties and taxes incurred at the buyers end is your responsibility.
I cannot be held liable for the non-delivery of items by postal companies but if a package is lost or damaged a compensatory claim will be made on your behalf with Royal mail. If the claim is successful I will provide a refund immediately.