The majority of my items require personalisation. Please note that I will in all likelihood require additional information from you following your order - like colours, wording, possibly size etc.
So please keep checking your Etsy messages Inbox. You will receive an email notification from them, but on occasion this can be delayed. Many thanks :-)

All embroidered items should be hand washed carefully initially. I would not recommend machine washing in the first instance.
Thereafter a cool 30 degree wash will be possible. With cushions, I would recommend washing them inside out to protect the stitching.
Always use an appropriate iron setting (start cool and gradually increase the heat). Never iron the stitching itself - lay a clean slightly damp teatowel over the stitching and press firmly.
Also, be careful of ironing fleece fabric - it is synthetic and will burn/melt! Again, laying a damp clean tea towel over the top and using a cool setting will ensure best results!

Every item is lovingly created from scratch, so it is not really feasible for me to offer bulk discounts for items. I always refund excess P&P it is apparent too much has been charged with a bulk order.

Since every item is individually made to your specific requirements, there are different processing and shipping times for each item.

If you need an item quickly, it is worth sending me a message to see how busy I am. I am happy to rush through special orders (for example, I try to hurry through the Tooth Fairy Pillows if you have a 'wobbler'!!)

I will send you notification as soon as I have posted your item, plus the tracking information. Please allow yourself a little leeway since all post can be delayed, and this is truly out of my hands once I have posted it.