enaandalbert

handmade colourful goods

Sydney, Australia · 1425 Sales

enaandalbert

handmade colourful goods

Sydney, Australia 1425 Sales On Etsy since 2012

5 out of 5 stars
(378)

Announcement   Thanks so much for stopping by! Please get in touch if you have any questions at all!

Announcement: A new batch of limited edition goodies are dropping on Monday 17th April at 2pm AEST.

xx

Announcement

Last updated on Apr 16, 2017

Thanks so much for stopping by! Please get in touch if you have any questions at all!

Announcement: A new batch of limited edition goodies are dropping on Monday 17th April at 2pm AEST.

xx

Therese Lyons

Contact shop owner

Therese Lyons

Reviews

Average item review
5 out of 5 stars
(378)
Bluegingergirl

Bluegingergirl on May 20, 2017

5 out of 5 stars

Thank you so, so much I love my necklace and earrings. Therese (EnaandAlbert) is such a lovely seller. I will be back to buy more items in the future.

View all 378 reviews

Updates

Drawing with clay on the new Reef Drop earrings.
Hand rolled beads waiting for holes.
Making up a batch of Chroma Studs. They're so much fun to make and so happy to look at!

Tagged in this photo

View all 8 updates

About

Handmade Colourful Jewellery

Hey There! Thanks so much for visiting the Ena & Albert store! I’m so happy you made it here.

I’m Therese Lyons, a Sydney based maker & designer who (if you haven’t already noticed) is obsessed with colour. Ena & Albert is my place to channel this creativity into handmade jewellery that explores colour creation, form & texture for women of all ages. I also now make DIY Kits under my Ena Makes label that inspire makers of all ages to get making with polymer clay.

I’ve always been a maker. The joy of craft was fostered in me from a very young age by very forgiving parents (I am not a tidy person) and a very clever grandma named Ena. I’ve always enjoyed sewing, jewellery making, drawing, painting and weaving. When I finished high school I studied textiles & photography at university.

I started my Etsy shop in mid 2011 as a place to share the things I was making. When deciding on a name it was a no brainer to name this crafty venture after my crafty muse, Ena. I couldn’t have imagined the journey this humble little shop has taken me on over the last 6 years. It’s been a wonderful ride so far.

If you’re keen to know more about me, find me on Instagram as @enaandalbert. I was also lucky enough to be featured on the Etsy blog a couple of years ago. You can read that interview here: https://blog.etsy.com/au/featured-shop-ena-albert/

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Shop members

  • Therese Lyons

    Owner, Creator

    I'm a lifelong student of craft and making by hand and have a degree in Textiles & Photography. I am obsessed with colour which spills over into my designs, making for one very colourful and fun collection of jewellery.

Shop policies

Last updated on November 14, 2016
Well hello there!

Thanks for stopping by the Ena & Albert shop. All items are handmade in Sydney, Australia. If you have any questions, please ask! If you're interested in custom projects, we can chat about them! Or if you just want to let me know what you're thinking, go right ahead and do that too.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
Payment
Paypal, credit card, debit card, Etsy Gift Card.
Shipping
IMPORTANT NOTE FOR INTERNATIONAL ORDERS: Please read the section below on International Orders before placing your order. We are not responsible for orders that do not arrive when you have chosen the economy option without tracking.

Where is my item?
Please allow the full recommended delivery times listed plus an extra day or two below before contacting us about your parcel. Unfortunately, we are unable to follow up Australia Post until after these time frames. You can keep an eye on your parcel using the details provided to you upon shipping confirmation. For international orders, please read the section below.

Missing parcels:
For items that do not turn up or Australia Post are unable to offer a solution on, we will discuss with you how we will proceed on a case by case basis. Note: International orders where you have not upgraded to a trackable service, will not be replaced if missing.

Orders Within Australia:
--------------------------------
Standard delivery is using Australia Post Parcel Post which is a trackable service & takes from 2-7 working days (some regional areas may take longer).

Express delivery is using Australia Post Express Post which is a trackable service & is typically overnight for metropolitan areas. Express orders will be shipped out the next business day if placed before 6pm. I.e. if you place your order at 5pm on Monday, it will be shipped on Tuesday by 6pm. If you place your order at 7pm on Monday, it will be shipped on Wednesday by 6pm. Same day dispatch is not typically available. If orders are larger than 1-3 items, further processing time may be required & we will get in touch to discuss this with you if applicable.

All services:
- All parcels are shipped out of the Sydney metropolitan area.
- For specific transit times to you, please visit the http://auspost.com.au/parcels-mail/delivery-times.html.
- A tracking number will be emailed to you upon dispatch which can be tracked via http://auspost.com.au/track/.


International Orders:
----------------------------

NOTE: All taxes and customs fees are NOT the responsibility of Ena & Albert. Please be aware of your local import fees before ordering.

Standard/Economy delivery is using Australia Post Economy Air service, which is NOT a trackable service. Typically these orders can take from 3-10 working days to reach you, however in certain instances, it can take up to a month. If you choose this option, we accept no responsibility for the parcel once we lodge it at the post office. If your parcel goes missing in Transit or takes some time to get to you, there is nothing we can do.

We offer a tracking upgrade for International orders. We highly recommend choosing this option for peace of mind. You will be able to track your orders journey and should anything go awry, we will be able to get Australia Post to investigate. Again, these orders can take between 3-10 working days.

Unfortunately, we don't have an affordable service within Australia for sending internationally. We have subsidised costs where possible but as a super small business of handmade goods, we can only do so much before we start to lose out. Shipping costs are flat rate, so we recommend ordering a few items at a time (maybe join orders with a friend) to make these costs more affordable.

Please get in touch if you would like a quote on an express order - we need to know which item/s you're after, how many & the country it is going to.
Refunds and Exchanges
If you find your item not to be as described or have found a fault, please contact us straight away to discuss options. We may ask you to take photos of the issue.

For change of mind returns, it is preferable to do an exchange for another item. If you return the item at your cost, we will ship the new item at our cost (to the same value of the original order). The item must be returned in brand new condition with all packaging. If you prefer a refund instead, again, return the item at your own cost & in original condition. Please ensure you wrap the item appropriately for the return journey as broken items will not be refunded. For more details & where to send your return, please contact us.

We do not accept change of mind returns on custom orders.
Additional policies and FAQs
We would love to talk about a custom project. Simply send through a conversation with the specifics of what you would like and we will be in touch about pricing & time frames for completion.

Ena & Albert are proud to be stocked in many stores around Australia. If you would like to see us in your store (in Australia or overseas), we would love to hear from you. In order to approve any new wholesale accounts, we do need to know about your business - shop name & address, years trading, brands you carry, social media links & anything else you think might interest us.

If you have any other queries at all, please do get in touch, we'd love to hear from you.

Thanks again so much for stopping by and for supporting hand made.