Custom Card Boxes or any Custom Cake Toppers cannot be refunded once the order has been started. There is a strict refund policy that if you decide within 7 days that you no longer want your purchase, I can issue a refund. I understand unforeseen circumstances do occur, and I would be happy to try and work something out with you

Damages: If for some reason an item shipped to you is not in perfect condition or is broken in any way, please contact me. Shipping insurance is available for an extra cost, please contact me if you would like to add this to your order.

-If payment is not received within 72 hours after purchase, the item/s will be relisted.

-I cannot begin work on any orders until payment is received in full.

-All items are shipped US Priority (2-3 business days) Shipping. Some larger items may be shipped first class to keep shipping costs low.
-Each item is carefully wrapped and packaged to ensure it arrives to you in perfect condition (see below).
-If you need something shipped faster, contact me for prices.
-I do not purchase tracking numbers unless it is requested and paid for at time of purchase. Priority Shipping comes with a tracking number. International orders will come with a Customs number, however, once the package leaves the US, it cannot be tracked. Delivery depends on how long the package takes to clear customs in the destination country.
-Please note: I'm not responsible for any damage that occurs during the shipping process. If you would like to pay for shipping insurance, please contact me before your item is scheduled to ship. Priority Shipping comes with $50 insurance.
-International orders: First Class International shipping will not have a tracking number once it leaves the country, and will only have a Customs Form #- the Post Office will not track the package once it leaves the US. I will provide the Customs Form # to you via private message. If you would like to add shipping insurance, or upgrade to Express International shipping (comes with a tracking #) please contact me before purchasing a listing.

*International Card Box Shipping: Please contact me if you are interested in purchasing a card box. Shipping is average $40 to ship these international, and I will have to make a custom listing for you based on your country's shipping rate.

ORDER TURNAROUND: Cake Cuties Toppers, Card Boxes and Bride to Be Hoodies take 6 weeks to complete. Special orders can take 8-10 weeks depending on quantity and size of order and will be stated in the listing. I cannot accept rush orders, please plan accordingly if you wish to place an order for either of these items. Shipping will add on anywhere from 2-14 days depending on your location. International orders allow at least 14-20 days for shipping in addition to 6 weeks before your event date. All card boxes and cake toppers plan to order at least 3 months in advance to ensure it arrives well in advance of your event. If you are interested in paying for expedited shipping, for boxes is around $40 for 2-3 days shipping. Please see Shipping Policy for more information.

It is extremely important that all custom orders include a wedding date. This is the date I schedule your ship out date. If you need your order on a different date other than your wedding date, this needs to be included in your order information (ex: leaving for an out of town venue, traveling to another state, etc). Please double check that your shipping address is correct on your order. If you need your order shipped to a different address after your order is place, please let me know where to send it.

For all Cake Topper orders, please send pictures of the happy couple, dress, picture of your pets, pictures of children, color swatches, hair pieces, etc, to work from to enamor_etsy [!at] yahoo.com. These will ensure accurate details are included and correct paint colors are used along with your descriptions.

Some listing photos contain wood pieces that may be slightly different than what wood pieces I currently use- older photos might have discontinued wood pieces photographed. All small cake toppers will have a round head for current production. Older photos are used in listings to give examples of painting styles, textures, or patterns only.

I love custom orders. If you got an idea, I'd love to hear from you!