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EnchantedConfections

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EnchantedConfections

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Shop policies

Last updated on September 24, 2011
Welcome to Enchanted Confections! 

My goal is to bring you the most amazingly delicious chocolate truffles and treats while insuring that you get the freshest product possible.

All confections are made in a professional and health department approved kitchen.

Thanks for stopping by! If you have any questions or comments please contact me.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
REFUNDS AND EXCHANGES
All orders are custom made and therefore final. No refunds or exchanges are possible for any reason.

Enchanted Confections does not refund any damaged shipments or products. Enchanted Confections is not responsible for goods damaged in transit or due to weather, due to the recipient not being available at the time of delivery, or due to product being left outdoors in warm temperatures. 

By making a purchase in my shop you agree to these and all terms outlined in my shop policies. 
Payment
I accept payments through Paypal only for safety and security of personal information. You can use a credit card, bank account or personal check through Paypal.
Shipping
All orders are shipped via USPS mail on Monday-Wednesday to insure that these yummy little morsels are not sitting in a lonely warehouse all weekend.
Express mail can be arranged for an additional cost if you need your items sooner.

You will receive an email notification as soon as your order ships. Please be sure to be available for delivery of your order or provide a shipping address at which you will be available. Items should not be left outdoors in any weather. Once you receive you're order please store it in a cool area. Chocolate does not like warm temperatures.

I do not ship during the summer months to keep the cost of shipping down and to keep your items in the best condition possible.

Every order is made fresh. Please allow 3-5 business days from date of purchase for your order to ship.

Please note: The products sold in this shop are of a delicate and fragile nature. Great care and effort is put into packaging your order; however damage may occasionally occur during transit. Once an order ships, it is out of my hands. As a result, Enchanted Confections is not responsible for lost, damaged or melted packages/products. 

I am not responsible for lost or undelivered orders due to incorrect or outdated addresses. All purchases will be shipped to your Etsy/Paypal address unless you provide me with a different 'ship to' address.

I am not responsible for damages to a package while it is in transit. You must report damaged packages to your local USPS Office.
Additional policies and FAQs
Chocolates can be frozen in a zip top freezer bag for up to three months. Bring to room temperature before consuming.

In humid conditions chocolate may form a white looking layer on the surface. This is caused by the cocoa butter separating from the chocolate and is still completely safe to eat and will not effect the taste or texture.