EnchantedCraft

I will exchange any item if something is damaged. Just take a picture showing the packaging & the damaged item and send it to me in a convo. I appreciate seeing the packaging- it allows me to see how the USPO is handling the particular item (or style package).
If an item is lost during shipping please let me know- I will replace the item.
If an item shows that the USPO HAS DELIVERED to your home/business and the address is correct PLEASE check with your local PO first. Sometimes a driver leaves a package in the PO or in their vehicle instead of delivering.

IT IS YOUR RESPONSIBILITY to make sure YOUR ADDRESS is correct.

I accept Paypal, money orders and personal checks. I promptly (within 1 BUSINESS DAY) send out your purchase, as soon as, I receive and CLEAR your payment. I WILL NOT SHIP UNTIL PAYMENT IS CLEARED- no exceptions.
I gladly make special orders- but I will not begin any order until it is PAID. I will send you progress shots of your special order.

YES! We will gladly ship a gift purchase directly to the recipient- all of our items are always in re-usable gift bags or boxes. I will be happy to add a special message to any purchase- just leave me a message in your buyers comment box.

I like sending items through the US Post Office. Any item UNDER 13 oz travels through the regular 1st Class mail and usually arrives at its destination in 3-4 days. Out of country items usually take between 8 & 20 days to arrive- but I have had items get to their destinations faster.
If you require an item to arrive faster to a destination choose one of the shipping upgrades.
If you do not see your country listed please CONVO me and I will add it.

Any item going to EITHER an UNCONFIRMED ADDRESS or AS A GIFT I do insure. I have never had to make the post office pay up- but by insuring the item the USPO does seem to take better care of the packages.

If you would prefer your items to be shipped by UPS I can ship that way as well. I will try to send your item the most inexpensive way possible.

IF YOU ARE LOCAL- please convo me and you can pick up your purchase to save on shipping- I will refund any shipping charge if you choose to pick up your purchase.

ALL INTERNATIONAL PACKAGES ARE SENT FIRST CLASS MAIL- IT IS THE DIFFERENCE BETWEEN AN ITEM COSTING 8-12 DOLLARS SHIPPING OR COSTING $24-$38 FOR SHIPPING.

International Buyers – Please Note:

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
******ONLY A FEW PACKAGES A YEAR ARE GRABBED BY CUSTOMS FOR ADDITIONAL FEES- YOUR PACKAGE MAY OR MAY NOT BE THAT 1 CHOSEN****

You can custom order just about anything from me. Almost everything can be personalized with names, dates, etc.

Tote bags and boxes can have your name on it- as an example! Anything that is already a painted design can easily have names or dates added to them.

HOWEVER ---> PLEASE put your request in the buyer's comment box. That way I won't ship it before I complete your extra magic!
I have a tendency to pack up an item and ship it as soon as I see it sold!