EnchantedPlayground

Enchanted Playground

Indianapolis, Indiana On Etsy since 2012

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

EnchantedPlayground

Enchanted Playground

Indianapolis, Indiana | 470 Sales

EnchantedPlayground is taking a short break

Loading

Note from shop owner Thank you for stopping by the Enchanted Playground. Our shop is currently closed for a short vacation break, followed by a huge shop update. We will remain closed through the remainder of July. We plan to re-open sometime in August once our shop update is complete.

Our website remains open during this time with a 1 week shipping delay July 19-26. Please visit our website directly at www.EnchantedPlayground.com

If you would like to receive a notification as soon as our shop re-opens, please hit the button to be notified. If you need immediate assistance, please do not hesitate to contact me via Etsy Convo, as I am still available through Etsy Convo.

Keep up on all Enchanted Playground's happenings by going to our Instagram and following along with us!

Thank you for your continued support and I look forward to serving you again very soon.

Christy Stevens
EnchantedPlayground.com

Note from shop owner

Last updated on Jul 18, 2020

Thank you for stopping by the Enchanted Playground. Our shop is currently closed for a short vacation break, followed by a huge shop update. We will remain closed through the remainder of July. We plan to re-open sometime in August once our shop update is complete.

Our website remains open during this time with a 1 week shipping delay July 19-26. Please visit our website directly at www.EnchantedPlayground.com

If you would like to receive a notification as soon as our shop re-opens, please hit the button to be notified. If you need immediate assistance, please do not hesitate to contact me via Etsy Convo, as I am still available through Etsy Convo.

Keep up on all Enchanted Playground's happenings by going to our Instagram and following along with us!

Thank you for your continued support and I look forward to serving you again very soon.

Christy Stevens
EnchantedPlayground.com

Christy

Contact shop owner

Christy

Reviews

Average item review
5 out of 5 stars
(195)
See reviews that mention:
quality 63 shipping 39 customer service 19

Shop policies

Last updated on April 28, 2020
Thank you so much for coming to the Enchanted Playground! We are so glad to have you here!

Enchanted Playground started as a mother-daughter owned company that believe women are able to create with our hands by listening to the things our heart tells us to create. Although my, then 8 years old, daughter has ventured off into her own shop (you can find her at NightmaresByDesign.com ) and Enchanted Playground has undergone a complete “revamp”, I hope you will find much of what I offer to be filled with laughter, nostalgia and happiness. After all, that’s how I feel creating the things I make for each of my many customers.

I am currently working on my website to keep my customers up to date on what shows and comic cons I will be at. You will find me at EnchantedPlayground.com

Be sure to follow me on Facebook (@theEnchantedPlayground) and on Instagram (@EnchantedPlayground_dot_com)

At Enchanted Playground we Laugh...Learn...Love...Play...Together!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
All communication regarding purchases, returns, refunds, or the like must be made in the form of Etsy convo. No email communication will be answered if there is already a Buyer/Seller relationship in place. Thank you in advance for understanding that this is for the protection of both the buyer, as well as the seller.

We regret to be unable to accept returns on custom orders unless there is a defect found with the item. Contact must be made to Enchanted Playground within 48 hours from the delivery of the order if a return/adjustment is to be made.

Standard listed items may be returned within 7 days from receipt of the item. Please convo us within 48 hours from receipt of the item to let us know if you need to return an item. We will need what the reason for the return is and if you would like an exchange or refund.

Enchanted Playground must receive the item 3-7 business days from the time a refund was requested. Once the item is received on our end, we will issue a refund. In order to receive a full refund, the item must be received in original, unused, re-sell-able condition. This includes being free from stains, pet hair, cigarette smoke smell, or any other detail that would deem the item not sell-able upon its return.

The buyer is responsible for all shipping cost and these fees will not be refunded.
Payment
Enchanted Playground proudly accepts Pay Pal.

If you do not have a Pay Pal account, but would like to pay using a credit card you may do so at check out. Etsy checkout offers many payment options to choose from, including Etsy Gift Card payments.
Shipping
Shipping Lead Time:



Items listed as 'Ready to Ship' in the heading have a lead time of 2 to 3 business days.



Items that are made to order will ship as soon as they are made. Each made-to-order item has been listed with it's appropriate lead time.



Custom Orders:



If you have requested a custom order...this also includes large amounts (more then five) of one item or design in one order...the order MUST be shipped USPS Priority.



Not all custom orders will be given a custom listing (for questions regarding this, refer to the conversation regarding the custom order.)



The lead time is defined within the custom order details found in the listing or in the communication between the buyer and seller.



AFO and P.O. Box Policies:



Enchanted Playground is unable to ship to P.O. Box addresses.

Enchanted Playground will gladly ship your item to a AFO address. Please be sure to double check the address you have provided to make sure your package gets its destination. Once the tracking for AFO packages end on USPS side, Enchanted Playground has no further control over the whereabouts of the package. Thank you in advance for your understanding to this policy.



International Buyers:



Currently, Enchanted Playground only ships to the United States, including Alaska and Hawaii. We apologize for any inconvenience this may cause.



Shipping Rates and Insurance:



Enchanted Playground uses First Class Package Shipping charged at a flat rate for most products in the store. This service includes tracking. Once the tracking information is complete with USPS.com, Enchanted Playground is no longer responsible for the whereabouts of the package.



Once the package has been marked "delivered" by the United States Postal Service, it is out of our control. Insurance can be purchased and must be requested to protect your purchase (this INCLUDES any Free Shipping orders). These "shipping upgrades" are handled on a case-by-case basis and there is no "standard" for these upgrades. Please contact us for additional shipping insurance information BEFORE making a purchase.
Privacy
Enchanted Playground will never sell or give your information to anyone, ever! We may on occasion send you an email with regards to super exciting, super special, super exclusive sales we may have...but they will never clog up your inbox.