All communication regarding purchases, exchange requests, damages during shipping, or the like must be made in the form of Etsy convo. No email communication will be answered if there is already a Buyer/Seller relationship in place. Thank you in advance for understanding that this is for the protection of both the buyer, as well as the seller.

We regret to be unable to accept returns on any order, unless there is a defect found with the item. However, if you are unhappy with your purchase, for any reason, please reach out to us on Etsy Convo. Contact must be made to Enchanted Playground within 48 hours from the delivery of the order if an adjustment is to be made.

If an exchange is being made for a defective item, Enchanted Playground must receive the item within 3-5 days from the time the problem was reported. Once the item is received on our end, we will issue let you know if the the item can be remade or a refund is necessary.

The buyer is responsible for all shipping cost and these fees will not be refunded.

Enchanted Playground proudly accepts Pay Pal.

If you do not have a Pay Pal account, but would like to pay using a credit card you may do so at check out. Etsy checkout offers many payment options to choose from, including Etsy Gift Card payments.

***HOLIDAY SHIPPING CUT OFF DATE***
Because of the over abundance and sluggish movement of packages this holiday season, the cut-off for guaranteed holiday shipping is Tuesday, December 15th at 2:00 pm EST.

Orders placed after this time will be sent, but are not guaranteed to reach their destination by the desired date.
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Shipping Lead Time:



Items listed as 'Ready to Ship' in the heading have a lead time of 2 to 3 business days.



Items that are made to order will ship as soon as they are made. Each made-to-order item has been listed with it's appropriate lead time.



Custom Orders:



If you have requested a custom order...this also includes large amounts (more then five) of one item or design in one order...the order MUST be shipped USPS Priority.



Not all custom orders will be given a custom listing (for questions regarding this, refer to the conversation regarding the custom order.)



The lead time is defined within the custom order details found in the listing or in the communication between the buyer and seller.



AFO and P.O. Box Policies:



Enchanted Playground is unable to ship to P.O. Box addresses.

Enchanted Playground will gladly ship your item to a AFO address. Please be sure to double check the address you have provided to make sure your package gets its destination. Once the tracking for AFO packages end on USPS side, Enchanted Playground has no further control over the whereabouts of the package. Thank you in advance for your understanding to this policy.



International Buyers:



Currently, Enchanted Playground only ships to the United States, including Alaska and Hawaii. We apologize for any inconvenience this may cause.



Shipping Rates and Insurance:



Enchanted Playground uses First Class Package Shipping charged at a flat rate for most products in the store. This service includes tracking. Once the tracking information is complete with USPS.com, Enchanted Playground is no longer responsible for the whereabouts of the package.



Once the package has been marked "delivered" by the United States Postal Service, it is out of our control. Insurance can be purchased and must be requested to protect your purchase (this INCLUDES any Free Shipping orders). These "shipping upgrades" are handled on a case-by-case basis and there is no "standard" for these upgrades. Please contact us for additional shipping insurance information BEFORE making a purchase.

Enchanted Playground will never sell or give your information to anyone, ever! We may on occasion send you an email with regards to super exciting, super special, super exclusive sales we may have...but they will never clog up your inbox.