EnchantedReveries

Jewelry handcrafted with a touch of magic!

EnchantedReveries is taking a short break

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Note from shop owner I am away from the shop at the moment - please visit again in a few days. Thanks for stopping by!
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Jewelry created from semi-precious gemstones, sterling silver, silver-plated pewter charms, and Czech glass and crystal beads.

Note from shop owner

Last updated on Jun 14, 2021

I am away from the shop at the moment - please visit again in a few days. Thanks for stopping by!
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Jewelry created from semi-precious gemstones, sterling silver, silver-plated pewter charms, and Czech glass and crystal beads.

Elizabeth

Contact shop owner

Elizabeth

Reviews

Average item review
5 out of 5 stars
(32)
See reviews that mention:
Quality 2 Shipping 10 Customer service 6

Shop policies

Last updated on November 1, 2020
Welcome to Enchanted Reveries – thank you for stopping by!

All jewelry items are handmade with care, attention and a touch of magic! Your jewelry will arrive carefully packaged, with an information card, and ready for gift-giving (to yourself or someone else) in an organza pouch. Your order will be carefully packaged and shipped in a padded mailer.

Thank you for your interest and enjoy your visit!

~ Elizabeth

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 5 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 3 hours of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
I want you to be happy with your purchase! If you have any questions or concerns about an item you have purchased, contact me within 5 days of receiving the item.

If you are unsatisfied, you may return the item for a full refund, minus the shipping costs. Return shipping cost is the buyer's responsibility. However, you MUST contact me prior to returning an item in the event we can resolve your question or situation.

If you do need to return an item, it must be returned in the original packaging, in the original, new, unworn condition. If the returned item does not comply, I have the right to issue a partial refund.

If an item arrives damaged, please contact me within 5 days of receiving the item so we can discuss your options. The damaged item must be returned before a replacement is shipped or a refund is issued. For regular stock items, a comparable replacement item will be sent if the materials to make the item are still available. For a custom item, a refund will be issued.

I will work with you to resolve any issues and come to an amicable solution!
Payment
I only accept payments through Etsy Payments and PayPal.

PayPal is a safe and secure way to shop online using a major credit card or your bank account. By paying directly through PayPal, you can shop without widely sharing your financial details.

In order to use PayPal for purchases you do NOT need to set up an account with PayPal. But if you do want to set up an account, the service is free and can be used for numerous other online transactions and shopping.

For Canadian orders only, the appropriate HST/GST for your province will be applied to your order. If you have a question about your tax rate Contact me.

All listings are in US$.
Shipping
Items will be shipped within 48 hours (excluding Sundays and holidays) after your payment has been received.

Shipping to the U.S. and internationally is via regular air mail through Canada Post. This method of shipping does NOT include a tracking number. If you require a tracking number, select the "With Tracking" shipping upgrade from the drop down menu when you checkout. Shipping within Canada is via Canada Post Expedited Parcel with insurance and a tracking number included.

Items shipped within Canada usually take about one week to arrive; to the U.S. approximately 1 - 2 weeks; and international shipments approximately 2 - 3 weeks (this could be a bit longer depending on overseas postal services). Please be aware that items crossing the U.S. border and international borders may be delayed due to customs. There is *usually* not a delay, but obviously this is out of my control so please have patience if your package does not arrive exactly within the above noted *approximate* time frames. For shipping to the U.S. - if you require your order sooner, select the shipping upgrade you would like from the drop down menu when you checkout. Options include delivery from 3 business days to 6 business days. All shipping upgrades include a tracking number. For faster shipping within Canada or to countries outside of North America, please contact me.
Additional policies and FAQs
My goal is to ensure your Enchanted Reveries shopping experience is a smooth and satisfying one! Communication is key to a successful seller-buyer relationship. You will be notified when your order has been received by me and when your item has been shipped.

~ Etsy Reviews and Star Ratings ~
Please leave a review on the Etsy site once you have received your item(s). If there are any issues or questions, please contact me before leaving a less-than-positive rating so we can work to a mutually agreeable resolution.

~ Jewelry Care~
Please take care of your handmade jewelry and treat it well! Store sterling silver pieces or those with sterling silver components in the reclosable plastic bag you will receive with your order. If needed, gently clean with a soft cloth. Do not subject your handmade jewelry pieces to rough handling and extreme wear and tear. And, don't wear your jewelry in a chlorine pool or salt water as this will take the finish off some beads. Jewelry that is damaged due to rough wear or mishandling is not exchangeable or refundable.

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(C) All designs and work are copyright 2020 by Enchanted Reverie. Unauthorized reproduction is a violation of copyright and legal action will be pursued.
Privacy
Privacy policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

- Information I Collect -
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

- Why I Need Your Information and How I Use It -
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

- Information Sharing and Disclosure -
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as mail delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

- Data Retention -
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for six years to comply Canada Revenue Agency (CRA) requirements.

- Your Rights -
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal/taxation reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

- How to Contact Me -
For purposes of EU data protection law, I, Elizabeth at Enchanted Reveries, am the data controller of your personal information. If you have any questions or concerns, you may contact me at enchntedreveries [!at] gmail.com.

Alternately, you may mail me at:
Enchanted Reveries, PO Box 19571, RPO Manulife, Toronto, ON M4W 3T9 Canada