envymarketing's Shop Policies
Thank you so much for stopping in to read my policies... I'm so happy to have you here with me! My name is Terri Vranak, and I would truly enjoy being your wedding invitation designer. I'd like to chat a little about what I do, so I can help you feel as comfortable as possible through this process! Each sample, and wedding order is made individually... with an immense amount of love. I will work with you, as much as you need, through the sample ordering process, to talking you through the reserved listing for your final order, all the way through receiveing your shipment. Once your reserved order listing is purchased, you will convo me with all your wedding details, and I will send you a digital proof, via convo, of all your printed pieces - you are welcome to make changes until your perfectly comfortable with your proof, which is something most wedding invitation designers limit. It's my greatest desire that you have exactly what you've always dreamt of for your special day!
This process for save the date and invitation orders 50+, from purchase to shipping, does take roughly 6 weeks - sometimes a little longer during my high-season (March-October, which the required time needed is 6-8 weeks depending on the size of your order). I realize - that does sound like a long time... but the creation of handmade pieces does require more time for the proofing and actual hands-on construction process. What you receive in the end, is little lovingly created art pieces! Rush orders are accepted, an extra charge per invitation or save the date is required. Please read my feedback section for wonderful words of encouragement to new brides/grooms from my past clients :)
Just a little about me - your artist! My shop has lived here on Etsy for a bit over two years... and, WOW, I have enjoyed talking and working with such amazing people!! I am an experienced Graphic Designer, working over 10 years in the industry. For the past 6 years, I was honored to be the Graphic Designer for a stunning luxury resort in Elkhart Lake, WI - and being so blessed with this shop and brides who believed in my work, I was able to end my full-time position at the resort and fulfill my long time dream of owning my own business in May of 2010!! I also have a very supportive hubby and 5 great kids - so you can imagine why I'm so happy to be a 100% Etsy-er!
Obviously... I'm excited to be here with you. So please, don't hesitate to convo me with any questions you might have. I have many designs, and more brewing all the time - but I would L O V E to create something special from your ideas. If you can dream it - I can make it happen - let's talk about your ideas!
Convos are my perferred form of communication as I am always here... but you are more than welcome to email me at terri [!at] envy-marketing.com. Also, please be aware that Etsy is not able to attach Word docs or pdf files to convos - so you can email wedding info doc or pdf files to the address above :)
All personal photos, etc can be mailed to my home address, and will be returned safely with your order:
Envy Marketing, LLC
918 70th Street
Kenosha, WI 53143
Again, thank you for stopping by to read the policies - don't forget to convo with any questions!! I look forward to working with you soon!
All payments are due before shipment. Paypal is my preferred method, but I am an honest person, and hope all others are the same, so I do accept personal checks and money orders! Once the check or money order is received, I will communicate with you and send your digital proofs shortly there after. Most of my listings are for samples only... so when you are ready to order in quantity, just let me know, and I will create a reserved listing in my shop just for you. I set up the listing for the full amount of your order at that time, and convo you with the direct link to your listing in my shop. We then start the proofing process shortly after your purchase is made. You approve your proofs when they're perfect, and I start creating!
Wedding Invitations & Save the Date's: Shipping cost is for each listing in my shop is for the sample only. Final quantity orders will have additional shipping depending on size/weight of order and size/weight of box. Charges start at $17 and can range to $30 (Canada and overseas shipments are available, but additional costs are added for shipping only).
I normally ship via USPS Priority Mail, unless otherwise arranged and purchased ahead of time. I purchase delivery confirmation on every package I send, and get an estimated delivery date that I will share with you once your order has been officially shipped. I have had wonderful ease shipping through USPS - but please understand that to error is human, and they've been known to make a little mistake here and there. I do use them as it keeps the shipping cost down to a minimum for my clients and they are so much more reliable than Fed Ex.
If you have moved or since your order date or intend on moving prior to your order ship date, please make sure you convo me with your new address details. A little piece of my heart goes out the door with each shipment I send, so it is of the utmost importance it goes to the right address :)
Refunds and Exchanges
I am a designer, an artist, and am extremely detailed with every single piece I create. My main goal is to ensure you are moved to jumping up and down like a 5 year old on Christmas morning when you open your completed order, so if you have any problems at all with any of the pieces sent - please let me know, and I'll do whatever necessary to make it better for you.
All purchased listings/orders, are 100% final. Thank you!
Additional Policies and FAQs
Once you have received your package, please let me know it arrived safely, by way of feedback in my shop, or convo - I love to hear your reactions... it's my favorite part of the process!
**S P E C I A L N O T E S about wedding orders **
I encourage you to take one of your handmade wedding invitations & response postcards/cards in their envelopes to your local post office and have them weighed/measured for exact stamp cost before you purchase your stamps to send your pieces to your guests. If you have concerns/questions with the mailing of each individual std/invitation, please convo me, I can give you some advice! Some invitations, because of extra bulk (ribbon knot, etc), square sizes or weight will cost extra to mail and will require additional postage. Normally, bulky or heavier invites require a $.65 stamp (as of 1/22/12)- but good news... USPS has a $.65 stamp with a darling design instead of adding extra stamps to each envelope!! (But at the same time - please keep in mind that the post office can price gauge a tad, so if you feel you're being run over by a mail truck, just convo me and I can talk you through it.) So please be sure to take this step before you send your invitations to your guests, taking this simple step before you mail your pieces can save some precious time and terrible headaches in your planning process :)
RSVP POSTCARD POSTAGE
I design my invitations with a postcard rsvp card to keep the cost down for you in postage, unless arranged otherwise. At this time, USPS only carries a 4-design series of pastel herb plants with an ivory background for $.32 postcard stamp price - I know, but it's better than the polar bear from last year right?? Other options are custom designs through zazzle.com, or visit usps.com for more stamp design websites. I would be more than happy to send you an element of your wedding invitation (monogram, graphic, etc) to use on your custom stamps through these websites :)
Lastly, please note that these paper goods are completely, and lovingly created by hand. Though the utmost perfection and your happiness is what I pride myself and my shop on... very slight imperfections are sometimes part of the process and what makes each and every one of your pieces one-of-a-kind :)
I appreciate being part of your day more than you know... so I look forward to working with you! Thank you so much!
Envy Marketing LLC
Last Updated July 12, 2013