E. Ria Designs Constellation Moon Gemstone Jewelry
eriadesignsjewelry's Shop Policies
***PLEASE NOTE production timeframe at opening line of announcements...this is located at the beginning of my shop's frist page, above all the featured listings:)***
I want to make your shopping experience with E. Ria Designs smooth, enjoyable and one you would want to make again! I strive to make each customer 100% satisfied, and willing to recommend my work and customer service to another. It is in my best interest for you to be satisfied, so please read my policies in order to fully understand the ordering process.
PLEASE NOTE: Custom pieces will each vary in their final appearance. Since I create each piece individually, expect these variations in your piece. Each purchase is packaged in signature E. Ria Designs packaging, appropriate for storage or gift-giving.
CUSTOM LISTINGS: For items that are custom listings made especially for an Etsy customer, the listing is effective for one week from date of request/posting. If the item is not purchased within one week, E. Ria Designs reserves the right to switch the listing back to a general item available for sale by anyone.
* * * ORDERS ARE CURRENTLY SHIPPING IN 6 DAYS * * *
Please use the Etsy checkout system to pay via credit card or use your Paypal account. I use the shipping address on the Etsy account to ship to, so please make sure you edit that address if you have moved or you are shipping to a different address other than the one on your account. You can change the "ship to" address during checkout.
SHIPPING POLICY - I ship via USPS first class mail or via Priority or Express Mail if you purchase an upgraded shipping method at checkout. International orders ship via first-class international unless other arrangements have been made prior to purchase.
The correct address must be provided in the invoice here on Etsy. If there is another address that the purchase needs to be shipped to, please contact me with that information before or at time of purchase (in blank invoice box).
* * * International customers, please remember you are responsible for the cost of any customs charges on merchandise entering your country. * * *
I ship USPS first class mail for most items. For combined items that will benefit from flat rate envelope pricing, I will ship USPS flat rate priority. IF YOU PREFER ANOTHER METHOD, PLEASE CONVO ME PRIOR TO PAYMENT.
I package in extreme safe and durable metal tins which has proven to be the best method for transporting jewelry. I hope your item arrives safe and sound!
Refunds and Exchanges
Please convo me with information regarding an item you are not 100% satisfied with within 48 hours of receipt.
Since each item is hand-crafted expressly for the buyer, items can be returned for any reason for 100% store credit. If you are returning an item for a refund, please contact E. Ria Designs prior to reshipment. Buyer/recipient is responsible for contacting E. Ria Designs (on Etsy, not email) within 48 hours of USPS "delivered" status to discuss replacements/exchanges. The returned/exchanged item must be received by E. Ria Designs within 5 days of notification of return/exchange. If a customers purchases an item without reading the details of the listing (size, metal, etc.), items can't be returned due to receiving an item that was not expected. Please read the descriptions thoroughly prior to purchase and ask any questions of E. Ria Designs.
* * * * Worn, used, damaged (by the buyer), smoke-laden jewelry can not be returned under any circumstances. * * * *
Items not picked up at an international post office and/or do not have customs fees paid can not be refunded for any reason. It is the customer's responsibility to pay their country's fees due only to their country. E. Ria Designs can not collect or remit those fees and therefore, are not responsible for these fees.
Last Updated November 23, 2015