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Erica Cioe

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Erica Cioe

Shop policies

Last updated on March 12, 2014
The work you find here are original handmade objects designed by Erica Cioe.

If you are interested in other work, please feel free to convo me.

Custom orders are also very much welcomed! If you have an idea, I would love to make it happen! I typically have almost immediate turnaround on these orders.

We’d happy to include a personalized message on a note card with a purchase shipped to a third party – at no extra charge. Click on “contact erica cioe” and leave the following details:

1) the name and address of the person receiving your gift
2) the exact message that you would like to convey

Please read my Shop Policies before purchasing.

For any questions be sure to contact me through THE ETSY CONVO SYSTEM

Accepted payment methods

Returns and exchanges
I am not satisfied unless you are. If you are not entirely satisfied with your purchase, return the item(s) within 5 days of the date you received your order. Returns can be put toward exchanges or credits only. You may be able to return as a credit toward a custom piece, but this must be dealt with on a piece-by-piece basis. Returned items must be in their original, unused condition. Please ship returns in a padded envelope or insulated box, and include a copy of your order invoice. Shipping fees cannot be reimbursed. I can not accept responsibility for parcels lost in transit . Insurance is available for an extra fee upon request and is recommended.

Jewelry tarnished over time by everyday wearing or bathing is not returnable, refundable or replaceable. All plated materials are not solid precious metals and are susceptible to oxidation. Your jewelry is a special handmade piece so please take care and enjoy!

I will not accept responsibility for damage caused by poor treatment of a piece after it is delivered, used, and/or worn.

Please ship item(s) back with shipping confirmation. You will need to forward the shipping confirmation number by etsy conversation, it is important that we can track the package Refunds are issued after returned package has been received on my part and tracking shows that it has been delivered. Return shipping is paid by the buyer and is also not part of the refund amount due to buyer and is a transaction between the buyer and USPS, thank you for your understanding.
If you are new to Etsy please check this Etsy payment guide:

Payment must be received within 3 days following the purchase.
Verified PayPal is my preferred method of payment and is expected upon check out.
Paypal is accepted for payment, but you do not need a Paypal account. You can pay with any major credit or debit card .

You do not need a PayPal account, just click on the PayPal button at checkout and pay using your credit card. If you have any difficulty paying through Paypal, I would be glad to help! This link is also helpful:
Orders will be shipped within 1-5 days after payment is cleared excluding Sunday and holidays.

I am happy to make custom orders, but they may take a bit longer, please convo me if you are interested in a custom order.

I can only ship to a PayPal verified addresses. Please make sure during checkout that your shipping address on file is correct. Upon receipt of payment, I will promptly ship the item(s) within three business days. If you have specific shipping preferences, please contact me directly.

If you would like to add shipping insurance, or would like your items shipped more quickly, please contact me and I will adjust the shipping price accordingly.
Additional policies and FAQs
If you are looking for something you can't find in my shop, I would be happy to customize something for you. Necklace and bracelet lengths can also be customized for most pieces. Also, if you like the style of a jewelry piece, but would like a different color, many pieces can be made with different colors.

I am happy to make custom orders for bridal parties and can customize for your wedding colors. Contact me with more information about the jewelry you are looking for.

The customer is responsible for any custom fees, duties, etc. that your purchase may incur at your country's border. For information refer to your local customs agency.

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