Announcement R E D B I R D // s h o p p e : specializing in all natural products, unique handmade items, and curated goods.
R E D B I R D // s h o p p e : specializing in all natural products, unique handmade items, and curated goods.
Anonymous on May 8, 2013
I am incredibly displeased. I asked for a refund and never got one after barely hearing anything from the shop owner except excuses for why she couldn't get me one, the last I heard from her she said she could have one out in a week... i don't even know how many weeks ago! And now my wedding is in 2 weeks and I am topper-less. Awesome.
Anonymous on Apr 23, 2013
beautiful box! perfect for what i wanted... seller was great, process took a little bit longer but it was due to extenuating circumstances so no biggie! would purchase again from this seller!
Each item is handmade by yours truly. While photos represent the item you are purchasing, I custom make most individual orders at the time they are placed. Therefore, a slight variation in fabric, pattern, color, or design may occur.
Accepted payment methods
- Accepts Etsy gift cards
If for some reason you change your mind, cancellations must be made within 24 hours of placing the order.
Many items in my shop are made to order and therefore may require a bit more time for construction. All standard orders have a lead time of 2 weeks. All wine boxes have a lead time of 6-8 weeks. I will contact you with an estimated ship date once your order has been placed and payment received.
D E L I V E R Y
Delivery confirmation will be used on all shipments. If you prefer signature confirmation please let me know at the time your order is placed.
I am not responsible for lost, damaged, or stolen packages, however if you have any issues receiving your order please contact me and I will do my best to help resolve the issue with the shipping carrier.
In the case an order is returned to me as undeliverable with the shipping address you provided, I will reship your order. The cost of reshipping will be the customer's responsibility.
I N T E R N A T I O N A L O R D E R S
If you are interested in international shipping, please contact me to discuss shipping costs and timelines.
R U S H O R D E R S
i.e. anything needed sooner than 2 weeks. Please contact me for information on this option. Keep in mind there will be an additional shipping cost, and possibly a price difference for anything being shipped out "RUSH".
Refunds and Exchanges
Refund requests should be made within 5 days of receiving the item, and buyer is responsible for return shipping costs should the request be granted.
I suggest tracking your package for any returned items in order to confirm delivery for a refund as I am not responsible for lost/stolen returned items.
The refunded amount will be the original cost of the item, minus shipping.
Additional policies and FAQs
all of my body care items are handcrafted in small batches. In most cases I will be making your item after you order it. Butters take a little bit longer as I let your butter (made from scratch) cool and set at least overnight.
For orders of three or more items, your shipping fee will likely be lower than that calculated during checkout. I will refund any and all shipping overages.
Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have variations from batch to batch (slight changes in color for example).
If you have any questions about any of my policies, just ask!
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