ErinNapoliDesigns

Custom orders/sales are final.

All digital file sales are final. Digital and printable purchases are sent via direct download or Etsy conversation. Nothing will be shipped to a physical address with digital purchases. It specifically states in the item details if something is printable/digital and that nothing will be shipped. Please read the item details closely to ensure whether you are purchasing a physical or digital file. You will receive PDF or JPG files only. We cannot provide editable files. On some files, there may be a very small copyright in a corner. This is to protect our artwork and in no way affects the overall design.

If an item is damaged during shipping, we will provide a replacement, but only once the item has been returned to us.

Our signs are custom made on real wood. Because of woods natural state, some things may be different on your sign than what you see pictured in our listings, such as wood color, wood grain pattern , wood grain size and knots in the wood. We do our best to find the perfect piece of wood every individual sign, but sometimes these natural characteristics of the wood will show on your signs. We think this adds more character and gives you a one a kind item! Because these are out of our control, not liking the placement or pattern of these characteristics does not qualify as a refundable or returnable situation.

We accept all major credit cards, Etsy gift cards and PayPal.

All digital file sales are final. Digital and printable purchases are sent via direct download or Etsy conversation. Nothing will be shipped to a physical address with digital purchases. It specifically states in the item details if something is printable/digital and that nothing will be shipped. Please read the item details closely to ensure whether you are purchasing a physical or digital file.

All customized sales/orders are final and non-refundable.

We try our best to turn your product around in the fastest time possible. Due to family illness, our turnaround time is currently 1-3 weeks, but purchases are often completed in the first week. If you need something fast, please CONTACT US prior to your purchase to see if we are able to meet your requirements or not. All shipping prices are estimates. Should the shipping of your item(s) be less than what you paid for shipping, we will refund you the difference once it is shipped, less a small $1-2 handling fee (depending on the size of package).

All digital files are delivered to you directly once purchase is made.
Nothing will be shipped to your physical address with this type of purchase. Many of our customized printable items are offered as a shipped item as well in the same listing. If you purchase the digital item, you will be refunded all shipping fees charged to you in the transaction. You will receive PDF or JPG files only. We cannot provide editable files. On some files, there may be a very small copyright in a corner. This is to protect our artwork and in no way affects the overall design.

All customized printable items are delivered to you via Etsy Conversation once the proof has been approved. Nothing will be shipped to your physical address with this type of purchase. You will receive PDF or JPG files only. We cannot provide editable files. On some files, there may be a very small copyright in a corner. This is to protect our artwork and in no way affects the overall design.

Digital and printable purchases are sent via direct download or Etsy conversation. Nothing will be shipped to a physical address with digital purchases. It specifically states in the item details if something is printable/digital and that nothing will be shipped. Please read the item details closely to ensure whether you are purchasing a physical or digital file. You will receive PDF or JPG files only. We cannot provide editable files. On some files, there may be a very small copyright in a corner. This is to protect our artwork and in no way affects the overall design.

Most print and ship items are sent to you directly from us, but sometimes they need to be sent directly from our printer, generally arriving within 2-3 days of shipment.

Signs are currently shipped within 1-3 weeks, however, they are often sent earlier.

We strive to provide you with quality items. If you are unhappy with your item, please contact us before writing a review so we may try to remedy the situation.