eruckman

Stamped with Love

New Albany, Indiana

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eruckman

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Quality 17 Shipping 55 Customer service 68

Shop policies

Last updated on June 12, 2012
Welcome to Stamped with Love!

Please read my shop policies below before ordering, as I want you to be fully satisfied with any purchases you make.

If you have any questions or concerns, do not hesitate to convo me!

-Erica

Accepted payment methods

Paypal
Returns and exchanges
Please contact me if there is a need for return, note custom pieces cannot be returned however we can work together to make sure the piece is something you will treasure.

Personalized nature items are not eligible for returns. In the rare instance there may be a mistake on my part, I will glady create another piece for you free of charge.
Payment
PAYING BY PAYPAL

You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

There can be up to a 14 day turn around time before shipping for hand stamped items. If you need your items sooner please convo me and I can plan to accommodate that.

Here is a helpful article for how to checkout with PayPal.

http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/

PAYING BY CHECK OR MONEY ORDER

Please convo me if you want to pay by check or money order. Work on custom items will begin AFTER payment has cleared. I will gladly accept either form of payment.

PAYMENT PLANS

Please convo me if you are interested in an item from my shop but need to work out payment plan details.

TRADE

I am also a trades friendly shop, convo me for more information.
Shipping
I will automatically ship to your PayPal address unless otherwise noted, please convo me if you want this shipped elsewhere.

Shipments are sent via USPS service which takes 2-11 business days within the United States.

Shipment takes place up to 14 days after payment is received in full. This is due to all pieces being made custom as well as packaging time. Normally, though, your package will be shipped within 7 days from your time of purchase. However during holiday peak shopping times, it may take the full 14 days to ship your items, so plan your purchasing accordingly.

Your item(s) will be mailed in a USPS Mail shipping box or envelope depending upon each order quantity and type. All items are packaged carefully to ensure the safest delivery possible to you. If your package arrives broken please contact me within two business days.

International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Additional policies and FAQs
Information on products.

Hand stamped items are really, one-of-a-kind. I personally stamp each letter on my items using individual stamping tools. No two pieces are exactly the same. Letters, numbers, and designs may not be perfectly aligned and spacing may vary.

Please note that these items are made from a variety of materials please read each description before ordering an item and feel free to convo me for more information.

Items are antiqued to darken the letters, do not use jewelry cleaner on these items. You should use a polishing cloth on all jewelry to renew shine.

Also, according to my research, sterling silver can react with some persons body chemistry which will cause the metal to darken very quickly, within days. You will need to polish your item each day. If this is an issue, please let me know and we can use an alternative metal in your precious piece.

Proper care of your items: do not wear them in water or get soap on them, keep your items dry, take off your jewelry at night. Some items are water proof, as noted within the listing itself.

When giving jewelry as a gift to a child you assume full responsibility of the child's wear and use of the item.

Please contact me with any additional questions or concerns.