erwinbergs

• Should the item be damaged during transport, let me know through the contact section and we can work on a solution.
• Should the item not be what you are looking for after all, I kindly ask you to let me know within 2 days after receiving the item.  Returning is possible, but the following conditions apply:
• You are kindly asked to inform me within 2 days of receiving the item by sending me a message through the contact section.
• Return shipping is to be payed by you as a buyer and needs to be done with insurance and track and trace number (I can not refund if I don't get the item back and should it get lost during transport at least you can make a claim with the shipping company).
• Refunds do not include the shipping&handling fee.
• If the item shows wear, damage, its giftbox is damaged and/or if other parts are missing, your refund will be decreased by the cost needed to get the item in new condition again. The costs for this will be communicated and will be reasonable.

Payment can be done through PayPal.

Shipping is done through TNT Post, insured and with signature upon delivery. It includes Track&Trace, so your parcel can be tracked during shipping. You will be notified of the Track&Trace number once the parcel is shipped. Usually the next day after shipment, you can trace the parcel with the Track&Trace code on the following website: www.tracktrace.nl.

The shipping fee that is indicated includes a small handling fee that covers for example required shipping materials.

Are the items in real silver or gold?
Yes, they are! By Dutch law it is compulsory that each item gets checked by an independant, government assigned, institute before it is offered for sale as gold or silver. This means that each piece is sent to the institute and checked there!  Each item <span style="text-decoration: underline;">must</span> bear my mastersign and the 925 or 585 hallmark as put in by waarborgHOLLAND (one of the two assigned institutes).
In certain cases, when there is a chance that the item gets damaged by the institutes mark, an official certificate might be requested which gives the same quality insurance. Silver pieces below 8 grams in weight are not required to be marked with the silver hallmark, but as a quality assurance towards you as a customer, I decided to have those marked as well. But, not all silver pieces under 8 grams in weight can be hall marked due to their sometimes fragile nature.