Announcement   esencia custome is a small brand dedicated to design nice and unique things. Clothes, illustrations & more.

Announcement

Last updated on Nov 27, 2015

esencia custome is a small brand dedicated to design nice and unique things. Clothes, illustrations & more.

Estefanía y Rebeca

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Estefanía y Rebeca

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Reviews

Average item review
5 out of 5 stars
(125)
See reviews that mention:
quality 12 shipping 5 customer service 5
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Updates

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About

Unique things by esencia custome

Welcome to our littlle shop!

We are Estefanía and Rebeca from Madrid, sisters and partners of this fine brand.

esencia custome was born 5 years ago as an opportunity to share with the rest of the world what we do best and what is also our passion.

Here you will find illustration, women's clothing and hand painted items, everything designed by us and made with care.

Hope you enjoy it!

Shop members

  • Estefanía

    Owner, Designer

  • Rebeca

    Designer, Owner

Shop policies

Last updated on January 16, 2017

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Personalized products don't support refunds.

Returns are allowed only if the product proves factory default ( defective product ). You must follow these steps to return:

- You have 7 days to exercise the right of return.
- You must communicate via convo the reason for your return.
- We 'll take care of the costs associated with the return and / or exchange. We reserve the right to withhold refund until we receive the product.

Returns for reasons due to a change of opinion or error by the customer (size , color or other characteristics ) when making the purchase shall be the customer who is responsible for returning the product in perfect condition, no later than 7 working days from the completion of the purchase . In this case we will reimburse the customer all payments received, excluding shipping costs. The client will assume the direct cost of returning the product. We reserve the right to withhold refund until you receive the product.

We can't be responsible for products damaged or lost during shipping.
Payment
I accept paypal as payment method.

All major credit cards are accepted through PAYPAL.

Please note you do NOT need a Paypal account to do this. When you check out click the pay by Paypal option & you will be forwarded to a secure page, that gives you the option (on the left hand side) to pay using your debit or credit card.
Shipping
Your order will be shipped in the time indicated in the product description.
Every purchase is shipped from Spain as certified mail.
I will send you an email when your order is sent with a tracking number so you can follow the item.

We cannot be responsible for any duties or customs fees for international orders, they are sole responsibility of the buyer.

Please take note that all the packages mailed to the U.S. are taking now a while longer to arrive, due to ongoing increased air security measures.
Additional policies and FAQs
¿Te gustaría que esencia custome formase parte de tu tienda? Contáctanos ;)