Dominic on Apr 13, 2017
The cookies were crunchy and broken, and the truffles were a mess. My wife was highly disappointed in the quality and taste of the items and the fact they were over cooked. It went in the garbage over $40 with shipping thrown in the trash. Not at all what I expected. This was supposed to be a birthday gift :(
Mimi on Apr 8, 2017
Very well and delicious bunny cakes.Will buy them again.Thanks
Mimi on Apr 8, 2017
Thank you so much for the delicious cookies.All of the kids loved them.Thank you for being so cooperative with my requests....Will order them again
Walking on the dark side of Chocolate
My name is Esther Aguirre and I currently live in the small Hamlet of Holmes, NY with my hubby Eduardo, our six-year-old son and chocolate critic Alex, and of course our chickens. I moved to the US from the other side of the puddle 11 years ago, a few years after finishing my business administration studies.
I’m the chocolate nut behind Xocolatl Chocolates (which means ‘bitter drink’ or ‘bitter water’ in Nahuatl Aztec). I was born and raised in the small town of Orduña, which is located on the Spanish side of the mountainous and rugged Basque Country. It’s more than 1,000 years old! I’m the youngest of five children. Like our land, we are rugged and warm people, also known for our loyalty as well as for our love of food. Cuisine and the kitchen are at the heart of Basque culture. I grew up basically in the kitchen, reading stories to my mom while she cooked food for an army. That’s what probably turned me into a food nut and a book rat.
Basque food is all about quality, not so much about lots of ingredients, but about cooking with the best possible. My mom used to say, there’s no mystery to making a great meal when you have all that you need and more. But when you only have the basics (or not even that) and you are capable of warming your guest’s stomach as well as their heart and make that meal one to remember, then you’ve done something great. I always keep that principle in the back of my head when creating chocolates or baked goods – keep it simple, but keep it good. At Xocolatl Chocolates, you won’t find items with more than five or six ingredients, if that, but I can guarantee you they will be of great quality.
Around the web
My name is Esther Aguirre and I currently live in the small Hamlet of Holmes, NY with my hubby Eduardo, our six-year-old son and chocolate critic Alex, and of course our chickens. I’m the chocolate nut behind Xocolatl Chocolates
We strive for satisfaction, using ONLY all natural or Organic ingredients, using always local ingredients when possible. Every order is made to order so it's always fresh. We want you to loooove what you buy from us.
PLEASE NOTE: Our products are made in a facility that processes foods that contain wheat (gluten), milk, eggs, soy, peanuts, tree nuts, seeds, and chocolate. While some cookies may not contain all of these products, trace amounts of them may be found in our products. But if you need any of our products nut free, please feel free to contact us, we'll work with you ;)
Accepted payment methods
- Accepts Etsy gift cards
- Other Method
Your order will ship after your payment has cleared.
Right now turnaround time is 7-10 business days (excludes holidays and weekends) but I promise it will be worth the wait, hand made takes time, and we really appreciate your patience and understanding ;)
*****IF YOU HAVE A PO BOX, WE RECOMMED YOU USE IT AS YOUR SHIPPING ADDRESS***** It will keep your goodies protected from the elements ;)
If you would like an invoice included in your shipped order, please let us know, otherwise all packages will go out without printed invoices in an effort to save paper or in case you forgot to tell us that it is a present.
Express Next Day Mail is available starting at $25.
You will receive an email notification as soon as your order ships. Please be sure to be available for delivery of your order or provide a shipping address at which you will be available. Items should not be left outdoors in any weather. Once you receive you're order, it should be refrigerated immediately.
***ICE PACKS*** During hot weather months, we will include ice packs with your order. your shipping fee will depend upon how many ice packs are necessary for your specific order size.
we add 1 ice pack per order of chocolates or chocolate covered cookies.
1 ice pack is $2.00.
Turn-around time will depend upon the size of your order, so please convo me with any time-line questions.
*Please note, the products sold in this shop are of a delicate and fragile nature. Great care and effort is put into packaging your order; however damage may occasionally occur during transit.
*********Once an order ships, it is out of my hands. As a result, Xocolatl Confections is not responsible for lost, damaged or melted packages/products. *********
Refunds and Exchanges
But if you don't get what you ordered or is not what you expected, just let us know, and we will work with you.
Although we cannot be held responsible for what happens to packages after it leaves our hands at the post office, we will work with you if a package arrives extremely damaged. We try and pack our boxes as carefully and with as much padding as possible, without adding excessive weight to the shipping cost.
In Summer time, we include Dry Ice Packs, but that still does not guarantee 100%there won't be some melting. We do try our best everytime, but if despite of the Dry Ice, your package arrives melted, IT IS NOT in our hands, we DID OUR BEST :)
Our summer shipping costs are higher due to the Dry Ice pack price and the higher shipping costs due to their weight. If we overcharged you for shipping, we'll gladly refund you, we don't want to make money on shipping costs. :P
We really appreciate every order and we dedicate time and care in creating each one. If you are pleased with your purchase please do leave POSTIVE feedback, comments and/or pictures, and we will surely return the favor! If for some reason you are unhappy with your order, let me us know right away, we do our best to make everyone happy : ) We strive for satisfaction!!! :) There should NEVER be a reason to leave Negative or Neutral feedback. We want you to LOVE your purchase and want to work with you until you are satisified!