EstherLankhaar

That you're happy with your purchase is what's most important to me, you being happy with your purchase, makes me happy too! I will exchange your product or refund your money (minus shipping) up to 14 days after you receive your purchase if you are not 100% satisfied. I just ask that you pay return shipping and that the item is still in new condition.

I photograph prints and my other items in day light and do my best to ensure that they are as beautiful when you receive them as they are on the computer, but I cannot guarantee that the colours you see on your monitor will match those of the prints exactly, because everyone's monitors and color settings are different.

Thanks for reading this and please contact me if you still have questions or just want to say hi! :-)

Worldwide I accept PayPal payment an for my Dutch customers IDEAL as well.
Payment must be made in full and have cleared before the item is shipped.

Announcement july 2020;
From now on I will ship internationally again after suspending this for a while due to the corona crisis. In my listings I give an estimate for the delivering time but please allow for extra time for your package to arrive internationally (outside the Netherlands) because I have no control over how fast postal services will be able to deliver your order.

Items will be sent by Dutch Mail.
More valuable purchases will be sent through secured mail and with track and trace so you can follow your parcel (I always write this in the description if this is the case).
I do not offer the track and trace option internationally for purchases below 25 euro because in the Netherlands this is very expensive and it would make your purchase too expensive. However, if you would like your parcel to be sent trough track and trace, or if you need it to be delivered quickly, you can always contact me about it.

Track and trace is not supported by every country. You can follow your purchase if the country the parcel is sent to, supports the track and trace service.

Also: If you purchase several different items from my shop, Etsy doesn't always offer the possibility to charge shipping costs accordingly. I can often put several items in one package for a lower cost. In that case, I will refund the overpaid part of your shipping costs.

Packaging :

All items will be mailed in a board backed mailer or in a sturdy envelope, according to what a particular item needs. Where possible I do try to use recycled packaging. The item itself will be inside a protective cellophane bag only when needed.

To My International Customers:

I do not collect any customs when sending our packages. Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. I have no way of calculating how much these fees would be, should they occur, and I am not responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees.